Technical Support Specialist in Davos

vor 3 Wochen


Davos, Graubünden, Schweiz AO Foundation Vollzeit
About AO Foundation

We are a dynamic organization with a strong focus on innovation and teamwork. Our team is comprised of highly motivated individuals who strive for excellence in their roles.

Job Title: Technical Support SpecialistEstimated Salary:

$80,000 - $110,000 per year (depending on experience)

Job Description

This exciting role offers an opportunity to be part of a talented team and contribute to the success of our organization. As a Technical Support Specialist, you will provide first-line technical support for users via various channels, ensuring seamless communication and resolving technical issues efficiently.

Key Responsibilities
  • Provide expert technical support via phone, email, and on-site visits for both hardware and software issues
  • Install and commission new hardware as needed
  • Maintain accurate records of support requests in a ticketing system
  • Update user documentation and knowledge base regularly
  • Support training and events related to IT
  • Collaborate on internal IT projects to drive innovation
Requirements
  • Minimum 2 years of experience in a technical support role
  • Educational background in information technology or similar field
  • Strong knowledge of Microsoft Windows Client OS, Office365 E5, and iOS/MacOS
  • User-centric thinking and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Proficiency in English and German languages
  • Willingsness to travel within CH as required
Benefits
  • A competitive salary range
  • Generous package of social benefits, including vacation days and pension scheme contributions
  • Internal training opportunities and support for continued education
  • High degree of flexibility regarding working hours and location


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