IT Support Specialist for a Dynamic Team
vor 2 Wochen
We are seeking an experienced IT support specialist to join our team at the AO Foundation. As a key member of our support units, you will provide first-line technical assistance to users across the organization.
About the RoleThis permanent position is based in Davos and requires 100% workload. The successful candidate will have experience in a technical support role, with strong knowledge of Microsoft Windows Client OS, Office365 E5, and iOS/MacOS.
Responsibilities- Provide technical support via phone, email, and on-site assistance for software and hardware issues
- Install and commission new hardware
- Document and track all support requests in our ticketing system
- Maintain and update user documentation and knowledge base
- Support for AO courses and events
- Collaborate on internal IT projects
To be successful in this role, you will need:
- At least two years of experience in a technical support position
- Educated in information technology or similar field
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Good English and German language skills
- Readiness to travel within Switzerland (mainly)
We offer a competitive salary package, including a generous annual salary of CHF 70,000 - 80,000 depending on qualifications and experience. Additionally, you will receive:
- A modern infrastructure and cutting-edge equipment
- A high degree of flexibility regarding working hours and location
- A generous package of social benefits, including supplementary vacation days and pension scheme contributions
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