IT Support Specialist for a Dynamic Team

vor 2 Wochen


Davos, Graubünden, Schweiz AO Foundation Vollzeit
Job Overview

We are seeking an experienced IT support specialist to join our team at the AO Foundation. As a key member of our support units, you will provide first-line technical assistance to users across the organization.

About the Role

This permanent position is based in Davos and requires 100% workload. The successful candidate will have experience in a technical support role, with strong knowledge of Microsoft Windows Client OS, Office365 E5, and iOS/MacOS.

Responsibilities
  • Provide technical support via phone, email, and on-site assistance for software and hardware issues
  • Install and commission new hardware
  • Document and track all support requests in our ticketing system
  • Maintain and update user documentation and knowledge base
  • Support for AO courses and events
  • Collaborate on internal IT projects
Requirements

To be successful in this role, you will need:

  • At least two years of experience in a technical support position
  • Educated in information technology or similar field
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Good English and German language skills
  • Readiness to travel within Switzerland (mainly)
What We Offer

We offer a competitive salary package, including a generous annual salary of CHF 70,000 - 80,000 depending on qualifications and experience. Additionally, you will receive:

  • A modern infrastructure and cutting-edge equipment
  • A high degree of flexibility regarding working hours and location
  • A generous package of social benefits, including supplementary vacation days and pension scheme contributions

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