Technical Support Specialist for AO Foundation

vor 1 Woche


Davos, Graubünden, Schweiz AO Foundation Vollzeit
Job Overview

We are seeking a highly motivated and skilled IT Supporter to join our team at the AO Foundation. As a Technical Support Specialist, you will play a crucial role in providing top-notch technical support to our users.

The ideal candidate will have a strong background in information technology, excellent problem-solving skills, and excellent communication skills. If you are passionate about delivering exceptional customer service and have a knack for troubleshooting, we encourage you to apply.

Key Responsibilities:
  • Provide first-line technical support for users via phone, email, and on-site for both software and hardware issues.
  • Install and commission hardware as needed.
  • Document and track all support requests in a ticketing system.
  • Maintain and update user documentation and knowledge base.
  • Support AO courses and events.
  • Collaborate on internal IT projects.
Requirements:
  • At least two years of experience in a technical support role.
  • Education in information technology or an equivalent field.
  • Strong knowledge of Microsoft Windows Client OS, Office 365 E5, and iOS/MacOS.
  • User-centric thinking and strong problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Good oral and written English and German language skills.
  • Readiness to travel within Switzerland.
Benefits:
  • A competitive salary of approximately CHF 65,000 per year.
  • A generous package of social benefits, including supplementary vacation days and pension scheme contributions.
  • Internal skills training opportunities and support for continued education.
  • A modern infrastructure and high degree of flexibility regarding working hours and location.
About Us:

The AO Foundation is a leading medical research and educational organization that aims to improve patient care through innovation and collaboration. We offer a dynamic and inclusive work environment that values diversity, teamwork, and professional growth.



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