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Customer Relationship Manager

vor 1 Woche


Genf, Genf, Schweiz Barclays Vollzeit
Job Description

This role involves providing resolutions for customer queries/issues and personalising each interaction through the use of multiple communication channels.

Key Responsibilities:
  1. Collaboration across multiple digital channels to personalise each interaction with a customer.
  2. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
  3. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
  4. Supporting collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.
  5. Complying with all regulatory requirements and internal policies related to customer care.