Client Relationship Manager

Vor 7 Tagen


Genf, Genf, Schweiz Richemont Vollzeit
CONTEXT

As a Client Relationship Manager, your mission will be to support the Maison business strategy through outstanding achievements both in terms of client portfolio development & sales, acting as a Brand Ambassador in and outside the boutique.

HOW WILL YOU MAKE AN IMPACT?

Develop Client Relationship

- Develop local VIC/VVIC client's network cultivating strong clients' relationships and leveraging Maison hospitality strategy
- Identify existing VIC/VVIC Clients, propose and align action plan to grow loyalty
- Evaluate sleeping VIC/VVIC clients with CRM and Boutique in order to re-activate them
- Apply strategies to develop clients' portfolio, networking and recruiting outside the boutique.
- Organize and premium client treatments with the approval of/in collaboration with the boutique Management
- Establish action plans, working with local retail and marketing teams on client's recruitment, engagement, re-activation and up-selling activations

Consistently achieve and ideally exceed the sales target

- Support high-end ticket objectives by reaching targets
- Contribute to the sales of exceptional timepieces (Les Cabinotiers, high end masterline references
- Deliver an exceptional experience and unique journey to our clients, during and after the purchase, with providing excellence and tailored made service inside or outside the boutique
- Maintain outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint

Act as a Maison ambassador

- Strongly contribute to grow Brand's reputation and desirability in local networks.
- Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
- Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our products and tailoring the approach to the client
- Participate to all brand events (local and international) as Maison Ambassador inside and outside the boutique, share post clients 'activities/events analyses and reports with management.

Support Boutique Manager on coaching and developing the sales team for the VVIC's network:

- Support the coaching and training the boutique team on recruiting, developing, engaging, and up-selling
- Provide and propose activities to the team for entertaining and engaging the VVIC clients (services, traveling, dinning…) outside the boutique
- Support boutique team on VVIC's proposal, sales' presentation, clienteling activities

Participate to Boutique Operations

- Roster alignment based on boutique needs and outside appointment with Boutique Manager
- Support boutique operation daily duties
- Collaborate and support boutique team in the selling ceremony to increase sales
- Manage and follow up with Premium Clients' watch care and repairs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

- 10 – 12 years' experience in a leadership position, with strong communication and expert sales skills
- Existing client portfolio and strong experience in cultivating and managing relationships, managing customer acquisition, engagement, and retention strategies
- Deep knowledge of the luxury environment, including luxury fashion, watchmaking and jewelry brands, trends and client expectations
- Expertise in 360° operations aspects, collegiality and comfortable in a boutique environment
- You are autonomous, proactive, with an entrepreneurial-minded and a "get-it-done" results-driven attitude, you leverage creativity and agility to achieve your goals
- You demonstrate a strong sense for etiquette; Presentation, elegance, audacity, and excellence are part of your DNA
- Fluent in French & English (another is a plus) with impeccable written and oral communication skills

HOW DO WE KEEP YOU SMILING?

Fantastic opportunity for someone from a Retail Sales / Luxury background who is looking to join a highly reputable business where you can forge a long-term career.

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