IT Support Specialist
vor 3 Wochen
At Swissquote, we're building the bank of tomorrow by combining our differences to imagine, discuss, code, develop, test, learn, and celebrate every step together. If you share our vibes, you'll fit right in.
We're the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through our performant and secured digital platforms. Our 1,000+ employees work in a flexible, multicultural environment, growing their skills portfolio and boosting their careers in a fast-paced environment.
We're an equal opportunity employer, welcoming candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.
Job SummaryAs a Service Desk Specialist in our IT Department, you'll join a team of 7 people, taking charge of:
- User assistance for 1,200 people in HQ and branch offices
- Office applications (standard and business) including issue treatment, solving, and follow-up
Ensure telephony duty and user reception, following Service Desk opening hours
Handle level 1 and 2 incidents and issues in our ticketing tool, ensuring follow-up with users
Execute analysis and diagnostic for quick answers remotely or escalate issues to other teams
Manage the life cycle (SLA) of each request and issue, providing feedback to users
Contribute to the knowledge base by documenting solutions for common issues and following them
Manage user accounts (access rights, password, application access, exchange, etc.)
RequirementsYou must have a CFC, ES, or equivalent diploma in IT
First experience in helpdesk or IT support is required
Familiarity with Active Directory (Entra), hardware (computer/laptop/mobile phone), and ticketing systems (ideally Jira Service Desk) is necessary
Excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus)
Service-level orientation and a strong work ethic are essential
You must be autonomous, willing to learn, and develop your skills, and demonstrate team spirit
Fluency in French and English is required
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