Dispute Resolution Specialist
vor 1 Monat
About Swissquote
We are the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through our performant and secured digital platforms.
Our team of over 1,000 employees work in a flexible and multicultural environment, with a focus on growth and development.
We are an equal opportunity employer, welcoming candidates from diverse backgrounds and perspectives to join our team and contribute to our shared success.
Job Description
We are seeking a Disputes and Fraud Analyst to join our expanding business operations team. The successful candidate will have excellent communication and organizational skills, as well as an acute sense of attention to detail.
Responsibilities
- Effectively communicate with our internal customer support team to resolve dispute requests.
- Process dispute-related transactions in internal and card scheme systems (Visa and MasterCard platforms).
- Review card transaction monitoring alerts to flag or identify suspicious activity.
- Investigate and take immediate action on alerts, notifications, and reporting to ensure compliance.
- Resolve issues on behalf of card holders in support of dispute resolution processing.
- Respond to requests in relation to transactions.
- Maintain all investigation records and case outcomes.
- Develop and maintain a strong working knowledge of all relevant card scheme rules and regulations.
- Explore new ways to improve existing fraud strategies.
Requirements
- Minimum of 2 years' experience in banking operations.
- Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred.
- Excellent communication skills, both written and verbal, in English and French.
- Exceptional organizational skills and attention to detail.
- Strong analytical abilities.
- Capability to think out of the box.
- Able to work within a team.
- Able to manage stress and work with high volumes.
Additional Information
Swissquote is committed to providing a safe and inclusive work environment.
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