eFX Production Specialist

Company Description

Building the bank of tomorrow takes more than skills. 
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams. 
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply

Job Description

To ensure uninterrupted service to our clients, you will need to monitor, troubleshoot, and actively maintain all our products and services. The ability to follow our internal procedures and escalate issues in a timely manner is paramount.

You will need to accurately record all incidents in our internal systems and actively follow up with other departments to ensure a smooth and rapid resolution of any incidents.

The candidate will also be responsible for responding to telephone calls and email inquiries from partners. The position requires the candidate to demonstrate level 1 to 3 support capabilities.

Qualifications

A good working knowledge of Linux and Microsoft Windows system administration is essential. Any knowledge of JIRA and other tracking tools, as well as Java-based applications, would be beneficial. You demonstrate analytical and troubleshooting skills and have the desire to continue investigations until the true source of the problem is identified. Knowledge of Grafana/pyhton or any other code/script would be a plus. You are fluent in English and French. This position is ideal if you are proactive and very interested in learning more about finance and technology.

Additional Information

SQ3

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