Senior Spa Fleet Supervisor
vor 3 Wochen
Job Purpose:
The Spa Fleet Supervisor & Trainer is responsible for improving onboard Spa Team performance across the fleet.
Key Accountabilities:
Training:
• Assess onboard Spa Team capabilities and training needs to develop strategic training plans.
• Deliver standard training to all onboard Spa Teams.
• Follow up training administration and provide reports to the business.
Revenue Strategy:
• Review execution and performance of the Spa Revenue Strategy.
• Support the Spa Team to improve marketing effectiveness and increase sales.
• Work with the Spa Manager to analyze revenue results, identifying strengths and development areas, and implement corrective actions when necessary.
Operations:
• Support creation and development of standard operational processes and procedures.
• Run audits across the fleet to ensure compliance of company policies, standards, and procedures.
• Review guest survey results to improve guests' experience and satisfaction.
• Provide ad hoc analysis and reports.
Qualifications:
• Fluent English. Any additional languages are an advantage.
• Qualified Beauty Therapist including; facial/body massage and facial/body electrics.
• At least 1 year's experience in a similar role.
• Previous Cruise Ship experience.
• Business Development and Strategy.
• Analytical Skills.
• Training Ability and Experience.
• People Development and Leadership Experience.
• Strong Inter-Personal and Communication Skills.
• Able to work in a fast-paced environment, availability to travel.
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