Travelling Fleet Supervisor | MSC Cruises

vor 1 Monat

Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Title: Travelling Fleet Supervisor

MSC Cruises is seeking an experienced Traveling Fleet Supervisor to join our team. This role will be responsible for ensuring the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines.

Key Responsibilities:

  • Assists in establishing and maintaining standards for consistent quality in all Dining Services venues.
  • Monitors and reports the correct execution of key operational processes, such as training, quality control, steps of service, inventory, and ordering processes.
  • Ensures that food is handled and served in compliance with U.S.P.H, Anvisa and Shipsan standards in accordance with Ship's deployment and Covid-19 Service protocol.
  • Observes operations and assists in establishing standard operating procedures to improve service delivery and daily operations.
  • Monitors managers and supervisors' performance, attitude, and behavior, ensuring swift correction when required as indicated by the shore-side Dining Team.
  • Monitors equipment par levels, verifies endowments with the onboard management and suggests revision when required.
  • Constantly monitors customer satisfaction and comment form results per cruise, ensures alignment with Company targets, reports on trends analysis, and suggests improvements.
  • Monitors beverage and food sales, ensures alignment with assigned targets, supports the management, and suggests improvements.
  • Supports the shoreside Dining team in the development of dining concepts, training documents, and software improvements.
  • Assists the shoreside Dining team in further developing the performance of wait staff, managers and supervisors and puts forward suggestions for promotions.
  • Ensures that employee services duties are carried out in accordance with company policies and standards.
  • Conducts formal and informal training sessions with all dining staff in service standards and service skills, up-selling of food and beverage products, sales techniques, and food and wine pairing.
  • Builds positive and effective relationships with the entire shoreside/on board Dining and F&B teams to create a positive environment, enabling employees to maximize their potential.
  • Assists the shoreside Dining team and the Crew Office in scheduling the on-board Dining managers and supervisors.
  • Presents an end of season report to be shared with the corporate office.

Qualifications and Experience:

  • At least five years' experience in large cruise ship management positions such as Dining Operations Manager, Head Maitre d' hotel, or Travelling Restaurant Supervisor.
  • Fluent English is compulsory; any other European languages is an advantage.
  • Bachelor's degree in Hotel Management or equivalent work experience.
  • Extensive knowledge of Food Safety standards.
  • Experience in Dining table assignment using Silverwhere, Otalio or other specific software.
  • Proficient level of experience in MS Excel and PowerPoint.
  • Sommelier certification is an advantage.
  • Excellent interpersonal and communication skills.
  • Strong leadership and influencing skills.
  • Experience in large operation crew scheduling dynamics.
  • Customer service driven.
  • Ability to plan, organize and complete work in accordance with time deadlines.
  • Strong business acumen with ability to create and enhance revenue opportunities.
  • Ability to travel extensively.

VISA REQUIREMENTS:

Valid passport

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