Chief Hospitality Officer

vor 2 Wochen


Genf, Genf, Schweiz MSC CRUISES Vollzeit
Job Summary

We are seeking a highly experienced and skilled Chief Hospitality Officer to join our team at MSC Cruises. As a key member of our leadership, you will be responsible for delivering exceptional guest experiences across all service areas of our ships.

About the Role

The successful candidate will have a minimum of 3 years of experience as a shipboard Hotel Director/General Manager in the cruise industry. They will possess excellent leadership and management skills, with the ability to inspire and motivate teams to deliver outstanding results.

You will work closely with our Executives and Corporate Departments to ensure that all hotel departments exceed guest expectations. Your role will involve managing the entire guest experience, including ensuring high levels of satisfaction across all service areas.

In addition to your hospitality expertise, you will also need to demonstrate strong financial management skills, with the ability to drive sales and profit targets. You will be responsible for managing all onboard revenue centers, as well as ensuring the highest financial performance of the ship.

Key Responsibilities
  • Manage the efficient operation of the hotel stores, with analysis of stock control, usage, wastage, breakage, approval of requisitions and provision of stocktakes
  • Ensure adherence to governance and compliance of all appropriate canvas-specifics: Public Health, Hygiene, Sanitation and Safety policies, Environmental policies, procedures and plans
  • Lead by example, fully adhering to the MSC Code of Conduct, Ethics and Values
  • Inspire, manage, coach, delegate and empower Head of Departments and Crew Members
Requirements
  • Minimum of 3 years of experience as shipboard Hotel Director/General Manager in the cruise industry
  • Senior High School graduate or equivalent college degree in Tourism, Hotel Management, Economics, and/or Fiscal Management
  • Ability to speak and write English fluently and at least another European language
  • High standard of interpersonal skills and PR experience with Guests at all levels

Salary: $80,000 - $120,000 per annum (dependent on experience)



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