Master Fleet Services Manager

Vor 6 Tagen

Genf, Genf, Schweiz MSC CRUISES Vollzeit

About MSC Cruises

">

MSC Cruises is a leading cruise line that offers unparalleled experiences at sea. With a commitment to excellence and innovation, we strive to provide our guests with unforgettable memories. As part of our team, you will be part of a dynamic and diverse group of professionals who share a passion for delivering exceptional service.

">

Job Summary

">

We are seeking an experienced Master Fleet Services Manager - Dining to join our onboard F&B team. The successful candidate will be responsible for ensuring the correct execution of F&B product and service delivery in all dining venues in line with company guidelines.

">

Key Responsibilities

">

• Assist with establishing and maintaining standards for consistent quality in all dining services venues;

">

• Monitor and report the correct execution of key operational processes, such as training, quality control, steps of service, inventory, and ordering processes;

">

• Ensure that food is handled and served in compliance with U.S.P.H, Anvisa and Shipsan standards in accordance with ship's deployment and Covid-19 Service protocol;

">

• Observe operations and assist in establishing standard operating procedures to improve service delivery and daily operations;

">

• Monitor managers and supervisors' performance, attitude, and behavior, ensuring swift correction when required as indicated by the shore-side dining team;

">

• Monitor equipment par levels, verify endowments with the onboard management and suggest revision when required;

">

• Constantly monitor customer satisfaction and comment form results per cruise, ensure alignment with company targets, report on trends analysis, and suggest improvements;

">

• Monitor beverage and food sales, ensure alignment with assigned targets, support the management, and suggest improvements;

">

• Support the shore-side dining team in the development of dining concepts, training documents, and software improvements;

">

• Assist the shore-side dining team in further developing the performance of wait staff, managers and supervisors and put forward suggestions for promotions;

">

• Ensure that employee services duties are carried out in accordance with company policies and standards;

">

• Conduct formal and informal training sessions with all dining staff in service standards and service skills, up-selling of food and beverage products, sales techniques, and food and wine pairing;

">

• Build positive and effective relationships with the entire shore-side/on board dining and F&B teams to create a positive environment, enabling employees to maximize their potential;

">

• Assist the shore-side dining team and the crew office in scheduling the on-board dining managers and supervisors;

">

• Present an end-of-season report to be shared with the corporate office.

">

Requirements

">

• At least five years' experience in large cruise ship management positions such as dining operations manager, head maitre d' hotel, or travelling restaurant supervisor;

">

• Fluent English is compulsory; any other European languages is an advantage;

">

• Bachelor's degree in hotel management or equivalent work experience;

">

• Extensive knowledge of food safety standards;

">

• Experience in dining table assignment using Silverwhere, Otalio or other specific software;

">

• Proficient level of experience in MS Excel and PowerPoint;

">

• Sommelier certification is an advantage;

">

• Excellent interpersonal and communication skills;

">

• Strong leadership and influencing skills;

">

• Experience in large operation crew scheduling dynamics;

">

• Customer service driven;

">

• Ability to plan, organize and complete work in accordance with time deadlines;

">

• Strong business acumen with ability to create and enhance revenue opportunities;

">

• Ability to travel extensively.

">

Estimated Salary: $80,000 - $120,000 per year

">

Depending on experience and qualifications, the estimated salary for this role is between $80,000 and $120,000 per year. This figure is based on industry standards and takes into account the level of responsibility, expertise, and location of the position.

">

About You

">

We are looking for a highly skilled and experienced professional who shares our passion for delivering exceptional service and has a strong background in food and beverage management. If you are a motivated and ambitious individual who is eager to take on new challenges, we encourage you to apply for this exciting opportunity.

">

VISA Requirements (if any)

">

A valid passport is required for this role.

  • Travelling Fleet Beverage Operations Manager

    vor 1 Monat

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeMSC Cruises is seeking a highly skilled and experienced Travelling Fleet Supervisor - Beverage to lead the implementation of corporate beverage projects onboard its US fleet. This role requires close collaboration with the ashore-side Beverage Team to ensure compliance with service standards and costs, achievement of sales targets, and optimum...

  • Traveling Fleet Beverage Operations Manager

    vor 3 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Purpose:At MSC Cruises, we're seeking a highly skilled and experienced Traveling Fleet Beverage Operations Manager to lead the implementation of beverage projects on our US fleet. This role requires close collaboration with the ashore-side Beverage Team to ensure compliance with service standards and costs, achievement of sales targets, and exceptional...

  • Fleet Operations Manager

    vor 1 Monat

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeMSC Cruises is seeking a highly skilled Fleet Operations Manager to join its onboard F&B team. As a key member of the Dining Services team, you will be responsible for ensuring the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines. You will work closely with the shore-side Dining Services...

  • Campervan Fleet Manager

    vor 3 Wochen

    Genf, Genf, Schweiz Indie campers Vollzeit

    About Indie CampersWe're a leading campervan marketplace, committed to making road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to offer high-quality road trips at affordable prices.We've welcomed over 300,000 travelers from 169 countries, with over one million nights rented through our platform. Our range of...

  • Travelling Fleet Supervisor

    vor 4 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Purpose: MSC Cruises is seeking a highly skilled and experienced Beverage Fleet Supervisor to join its team. This is a travelling role that requires close collaboration with the ashore-side Beverage Team. Key Accountabilities: • Assist in establishing and maintaining standards for the consistent quality of all beverage products and services....

  • Spa Fleet Supervisor

    vor 1 Monat

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Spa Fleet Supervisor & Trainer is responsible for enhancing the performance of onboard Spa Teams across the fleet. This role involves delivering training, driving revenue strategy, and ensuring the implementation of company policies and procedures to increase guest satisfaction.Key AccountabilitiesTraining• Assess the onboard Spa Teams'...

  • Senior Spa Fleet Supervisor

    vor 3 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Purpose:The Spa Fleet Supervisor & Trainer is responsible for improving onboard Spa Team performance across the fleet.Key Accountabilities:Training:• Assess onboard Spa Team capabilities and training needs to develop strategic training plans.• Deliver standard training to all onboard Spa Teams.• Follow up training administration and provide reports...

  • Travelling Fleet Supervisor | MSC Cruises

    vor 3 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Title: Travelling Fleet SupervisorMSC Cruises is seeking an experienced Traveling Fleet Supervisor to join our team. This role will be responsible for ensuring the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines.Key Responsibilities:Assists in establishing and maintaining standards for consistent...

  • Cruise Beverage Operations Manager

    Vor 3 Tagen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job OverviewMSC Cruises is expanding its F&B team onboard its US fleet. As a key member of the team, you will play a crucial role in implementing corporate beverage projects on board.About the RoleThis is a travelling position that requires close collaboration with the ashore-side Beverage Team. The successful candidate will lead the implementation of...

  • SPA Operations Manager

    vor 4 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Spa Fleet Quality Assurance and Training Lead is responsible for driving the performance of the onboard Spa Teams across the fleet. In line with corporate guidelines, this role ensures the implementation of all Company policies and procedures, and delivers training to improve guest satisfaction.Key ResponsibilitiesTrainingAssess the onboard...

  • Campervan Service Representative

    vor 1 Monat

    Genf, Genf, Schweiz Indie campers Vollzeit

    About Indie CampersWe're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.With over one million nights rented through our platform, we've welcomed more than...

  • Human Resources Manager

    Vor 3 Tagen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Title: Human Resources Manager - Maritime IndustryAbout the Role:We are seeking an experienced and skilled HR Manager to lead our Onboard HR Team. As a key member of our organization, you will provide strategic guidance and support to our Master of the Vessel and management team.Key Responsibilities:Partner with senior leaders to diagnose people...

  • Customer Technical Service Manager

    vor 1 Monat

    Genf, Genf, Schweiz International Paper Vollzeit

    Customer Technical Service ManagerInternational Paper is seeking a skilled Customer Technical Service Manager to join our Global Cellulose Fibers team. This role will provide valued-added services to pulp customers in facilitating the qualification process, ensuring timely response times, and enhancing the customer experience.Key Responsibilities:Establish...

  • Campervan Service Representative

    vor 1 Monat

    Genf, Genf, Schweiz Indie Campers Vollzeit

    The RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Campervan Service Representative in Geneva. As the face of our company, you'll be responsible for ensuring an exceptional level of customer service, maintaining our fleet of campervans, and resolving any issues that may arise.Key ResponsibilitiesWelcoming guests...

  • Soft Services Operations Manager

    vor 4 Wochen

    Genf, Genf, Schweiz JobCloud PPP Vollzeit

    Job Title: Soft Services ManagerWe are seeking a motivated and experienced Soft Services Manager to lead excellence in facilities management (FM) services. This role involves organizing client events and projects, overseeing contract management, invoicing, and guiding a small operational team.Key Responsibilities:Manage the reception, mailroom, stationery,...

  • Relationship Manager

    vor 3 Wochen

    Genf, Genf, Schweiz Pictet Vollzeit

    About the rolePictet Asset Services (PAS) offers a range of custody, fund services, and trading solutions for external asset managers, fund managers, and institutional clients. We manage every aspect of the asset servicing value chain, providing bespoke solutions that include value-adding analytics, trading strategy support, and digital front-end interfaces...

  • Campervan Service Representative

    vor 4 Wochen

    Genf, Genf, Schweiz Indie Campers Vollzeit

    The RoleWe're seeking a dedicated and customer-focused individual to join our team in Geneva as a Campervan Service Representative. As the face of our company, you'll be responsible for delivering exceptional guest service, maintaining our fleet of campervans, and ensuring the smooth operation of our depot.Key ResponsibilitiesHandling incoming reservations,...

  • Technical Service Manager

    vor 3 Wochen

    Genf, Genf, Schweiz International Paper Vollzeit

    Customer Technical Service ManagerInternational Paper seeks a Customer Technical Service Manager to provide valued-added services to pulp customers in Europe and the Middle East and Africa (EMEA).This role involves facilitating the qualification process of selected customers, ensuring timely response times, and enhancing the customer experience. The ideal...

  • Shore Excursions Operations Senior Manager

    vor 3 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job OverviewThe Shore Excursions Operations Senior Manager is a key leadership role within MSC Cruises, responsible for overseeing the development and delivery of shore excursions across our global fleet.Key ResponsibilitiesSupervise the procurement process to ensure optimal cost-effectiveness and highest quality standards for shore excursion...

  • Commercial Account Manager

    vor 4 Wochen

    Genf, Genf, Schweiz FICOBA Vollzeit

    Job DescriptionFICOBA is seeking a skilled Transaction Services Account Manager to join our team.You will be end-to-end responsible for servicing a client portfolio of about 10-15 clients and working closely with the CLT teams, who are responsible for the day-to-day servicing of clients.Key responsibilities include:Managing, retaining, and increasing...