SPA Operations Manager

vor 4 Wochen


Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Purpose

The Spa Fleet Quality Assurance and Training Lead is responsible for driving the performance of the onboard Spa Teams across the fleet. In line with corporate guidelines, this role ensures the implementation of all Company policies and procedures, and delivers training to improve guest satisfaction.

Key Responsibilities

Training

Assess the onboard Spa Teams' capabilities and training needs to develop strategic training plans. Deliver standard training to all onboard Spa Teams and follow up on training administration, providing reports to the business.

Revenue Strategy

Review the execution and performance of the Spa Revenue Strategy and support the Spa Team to improve marketing effectiveness and increase sales. Work with the Spa Manager to analyze revenue results, identifying strengths and development areas, and implement corrective actions when necessary.

Operations

Support in the creation and development of standard operational processes and procedures. Run audits across the fleet to ensure compliance of company policies, standards, and procedures. Review guest survey results to improve guests' experience and satisfaction, and provide ad hoc analysis and reports.

Qualifications

Fluent English is a requirement, with any additional languages being an advantage. A qualified Beauty Therapist with experience in facial and body massage, and facial and body electrics, is essential. At least 1 year's experience in a similar role and previous Cruise Ship experience are required. Business development and strategy, analytical skills, training ability, people development, and leadership experience are also necessary. Strong interpersonal and communication skills, and the ability to work in a fast-paced environment, are essential.

VISA Requirements

A valid passport is required.



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