Senior Spa Operations Manager
vor 4 Wochen
JOB ROLE
As a key member of the MSC Cruises team, the Spa Manager is responsible for the successful operation of the onboard spa, gym, and facilities.
KEY RESPONSIBILITIES
The Spa Manager oversees the day-to-day operations of the spa and gym, ensuring that all services are delivered to the highest standards of quality and guest satisfaction.
KEY ACCOUNTABILITIES
- Oversees the spa, gym, and facilities, ensuring seamless day-to-day operations;
- Ensures the onboard spa team delivers exceptional guest service and consistently meets MSC Cruises standards;
- Identifies opportunities to drive revenue and develops strategies to increase sales;
- Collaborates with onboard departments to develop and implement revenue-focused activities;
- Maintains standards and procedures for all aspects of spa operations, ensuring compliance with MSC Cruises policies and procedures;
- Completes administrative duties in a timely manner, including required reporting and financial accounting.
QUALIFICATIONS
To be successful in this role, the Spa Manager should possess the following qualifications:
- Proficient speaking, reading, and writing skills in English, with fluency in one or more additional languages;
- High school graduate or equivalent;
- At least three years' experience as a spa manager on cruise ships;
- Strong business acumen and ability to drive revenue growth;
- Excellent interpersonal, organizational, and problem-solving skills;
- Strong PC skills using Microsoft applications.
VISA REQUIREMENTS
The Spa Manager must possess a valid passport and, where possible, a seaman book copy.
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