Spa Sales Associate
vor 4 Wochen
Job Purpose
The Spa Sales Associate at MSC Cruises is responsible for driving service and retail sales in the spa to maximize revenue and achieve high levels of guest satisfaction.
Key Accountabilities
- Ensure spa retail and service sales through guest interaction, hosting activities, and conducting wellness consultations.
- Manage the spa boutique, greeting and assisting guests, following setup and merchandising guidelines, and inventory management.
- Execute regular wellness and spa events and activities as per company procedure.
- Execute skincare, body care, and hair care consultations, promoting service and retail solutions.
- Support the onboard therapist and technician team in closing retail sales.
- Support the spa reception in upselling, upgrading, and closing service packages.
Qualifications
- Advanced product knowledge (skincare, body care, hair care)
- Proficient speaking, reading, and writing skills in English; knowledge of other languages is a plus.
- High school graduate or equivalent.
- Up-selling and cross-selling skills.
- Exceptional communication and customer service skills.
- Computer literacy.
VISA Requirements
Valid passport
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