Fleet Operations Manager

vor 1 Monat

Genf, Genf, Schweiz MSC CRUISES Vollzeit
Job Purpose

MSC Cruises is seeking a highly skilled Fleet Operations Manager to join its onboard F&B team. As a key member of the Dining Services team, you will be responsible for ensuring the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines. You will work closely with the shore-side Dining Services Team to report achieved results, provide feedback, and address issues promptly.

Key Accountabilities

Assist in establishing and maintaining standards for consistent quality in all Dining Services venues;
Monitor and report the correct execution of key operational processes, such as training, quality control, steps of service, inventory, and ordering processes;
Ensure that food is handled and served in compliance with U.S.P.H, Anvisa and Shipsan standards in accordance with Ship's deployment and Covid-19 Service protocol;
Observe operations and assist in establishing standard operating procedures to improve service delivery and daily operations;
Monitor managers and supervisors' performance, attitude, and behavior, ensuring swift correction when required as indicated by the shore-side Dining Team;
Monitor equipment par levels, verify endowments with the onboard management and suggest revision when required;
Constantly monitor customer satisfaction and comment form results per cruise, ensure alignment with Company targets, report on trends analysis, and suggest improvements;
Monitor beverage and food sales, ensure alignment with assigned targets, support the management, and suggest improvements;
Support the shoreside Dining team in the development of dining concepts, training documents, and software improvements;
Assist the shoreside Dining team in further developing the performance of wait staff, managers and supervisors and put forward suggestions for promotions;
Ensure that employee services duties are carried out in accordance with company policies and standards;
Conduct formal and informal training sessions with all dining staff in service standards and service skills, up-selling of food and beverage products, sales techniques, and food and wine pairing;
Build positive and effective relationships with the entire shoreside/on board Dining and F&B teams to create a positive environment, enabling employees to maximize their potential;
Assist the shoreside Dining team and the Crew Office in scheduling the on-board Dining managers and supervisors;
Present an end of season report to be shared with the corporate office.

Qualifications (Skills, Competencies, Experience)

At least five years' experience in large cruise ship management positions such as Dining Operations Manager, Head Maitre d' hotel, or Travelling Restaurant Supervisor;
Fluent English is compulsory; any other European languages is an advantage;
Bachelor's degree in Hotel Management or equivalent work experience;
Extensive knowledge of Food Safety standards;
Experience in Dining table assignment using Silverwhere, Otalio or other specific software;
Proficient level of experience in MS Excel and PowerPoint;
Sommelier certification is an advantage;
Excellent interpersonal and communication skills;
Strong leadership and influencing skills;
Experience in large operation crew scheduling dynamics;
Customer service driven;
Ability to plan, organize and complete work in accordance with time deadlines;
Strong business acumen with ability to create and enhance revenue opportunities;
Ability to travel extensively.

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