Fleet Dining Operations Manager

vor 3 Wochen

Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Purpose

MSC Cruises is seeking a highly skilled and experienced Travelling Fleet Supervisor - Dining to join our onboard F&B team. As a key member of our shore-side Dining Services Team, you will be responsible for ensuring the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines.

Key Accountabilities

  • Assist in establishing and maintaining standards for consistent quality in all Dining Services venues;
  • Monitor and report the correct execution of key operational processes, such as training, quality control, steps of service, inventory, and ordering processes;
  • Ensure that food is handled and served in compliance with U.S.P.H, Anvisa and Shipsan standards in accordance with Ship's deployment and Covid-19 Service protocol;
  • Observe operations and assist in establishing standard operating procedures to improve service delivery and daily operations;
  • Monitor managers and supervisors' performance, attitude, and behavior, ensuring swift correction when required as indicated by the shore-side Dining Team;
  • Monitor equipment par levels, verify endowments with the onboard management and suggest revision when required;
  • Constantly monitor customer satisfaction and comment form results per cruise, ensure alignment with Company targets, report on trends analysis, and suggest improvements;
  • Monitor beverage and food sales, ensure alignment with assigned targets, support the management, and suggest improvements;
  • Support the shoreside Dining team in the development of dining concepts, training documents, and software improvements;
  • Assist the shoreside Dining team in further developing the performance of wait staff, managers and supervisors and put forward suggestions for promotions;
  • Ensure that employee services duties are carried out in accordance with company policies and standards;
  • Conduct formal and informal training sessions with all dining staff in service standards and service skills, up-selling of food and beverage products, sales techniques, and food and wine pairing;
  • Build positive and effective relationships with the entire shoreside/on board Dining and F&B teams to create a positive environment, enabling employees to maximize their potential;
  • Assist the shoreside Dining team and the Crew Office in scheduling the on-board Dining managers and supervisors;
  • Present an end of season report to be shared with the corporate office.

Qualifications (Skills, Competencies, Experience)

  • At least five years' experience in large cruise ship management positions such as Dining Operations Manager, Head Maitre d' hotel, or Travelling Restaurant Supervisor;
  • Fluent English is compulsory; any other European languages is an advantage;
  • Bachelor's degree in Hotel Management or equivalent work experience;
  • Extensive knowledge of Food Safety standards;
  • Experience in Dining table assignment using Silverwhere, Otalio or other specific software;
  • Proficient level of experience in MS Excel and PowerPoint;
  • Sommelier certification is an advantage;
  • Excellent interpersonal and communication skills;
  • Strong leadership and influencing skills;
  • Experience in large operation crew scheduling dynamics;
  • Customer service driven;
  • Ability to plan, organize and complete work in accordance with time deadlines;
  • Strong business acumen with ability to create and enhance revenue opportunities;
  • Ability to travel extensively.

VISA Requirements (if any)

Valid passport

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