Hotel Operations Director
vor 1 Monat
Job Title: Hotel Operations Director
Job Summary: We are seeking a seasoned professional to join our team as a Hotel Operations Director at MSC Cruises. As a key member of our leadership team, you will play a pivotal role in shaping the overall guest experience across our fleet.
Key Responsibilities:
End-to-End Ownership: Take full ownership of the guest experience, from product conception to implementation across the entire fleet.
Product Development: Collaborate with various departments to define product specifics, submit budget proposals, and establish timelines for execution.
Execution Monitoring: Closely monitor the start-up phases of projects, ensuring on-time and within-budget executions.
Communication Hub: Act as the point of contact for Onboard Hotel Directors, addressing product-related issues and providing necessary support.
Feedback Mechanism: Provide constructive feedback to Hotel Operations, F&B, and Crew HR teams to enhance product delivery.
Performance Monitoring: Monitor the performance of assigned ships, focusing on guest satisfaction and financial performance (P&L).
Guideline Creation: Develop brand guidelines, standard operating procedures, and key performance indicators (KPIs) for the entire fleet.
Data Analysis: Analyze product delivery and on-board revenue results to ensure optimal implementation across the fleet.
Guest Satisfaction: Monitor guest satisfaction through comment forms, analytical systems, and surveys, identifying opportunities for improvement.
Operational Excellence: Monitor the operational dashboard, collaborating with on-board and ashore teams to facilitate continuous improvement.
Ship Visits: Conduct regular ship visits to audit and support the on-board execution of established standards.
Audit Coordination: Coordinate Mystery Shopper audits and manage follow-up visits.
Qualifications:
- 10 years of senior-level experience in the cruise industry is essential.
- Previous experience at the corporate level, either in the cruise industry or shoreside structures, is a plus.
- Fluent in English; knowledge of another language is an advantage.
- Graduation from a Hotel Management School is an advantage.
- Experience in budgeting and presenting projects at the executive level.
- Proven experience in managing remote teams and multiple projects simultaneously.
- Excellent communication skills in multicultural environments.
- Ability to travel up to 30% of the time.
VISA REQUIREMENTS: EU Passport/ Right to work in Switzerland.
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