Hotel Operations Director

vor 1 Monat


Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Title: Hotel Operations Director

Job Summary: We are seeking a seasoned professional to join our team as a Hotel Operations Director at MSC Cruises. As a key member of our leadership team, you will play a pivotal role in shaping the overall guest experience across our fleet.

Key Responsibilities:

End-to-End Ownership: Take full ownership of the guest experience, from product conception to implementation across the entire fleet.

Product Development: Collaborate with various departments to define product specifics, submit budget proposals, and establish timelines for execution.

Execution Monitoring: Closely monitor the start-up phases of projects, ensuring on-time and within-budget executions.

Communication Hub: Act as the point of contact for Onboard Hotel Directors, addressing product-related issues and providing necessary support.

Feedback Mechanism: Provide constructive feedback to Hotel Operations, F&B, and Crew HR teams to enhance product delivery.

Performance Monitoring: Monitor the performance of assigned ships, focusing on guest satisfaction and financial performance (P&L).

Guideline Creation: Develop brand guidelines, standard operating procedures, and key performance indicators (KPIs) for the entire fleet.

Data Analysis: Analyze product delivery and on-board revenue results to ensure optimal implementation across the fleet.

Guest Satisfaction: Monitor guest satisfaction through comment forms, analytical systems, and surveys, identifying opportunities for improvement.

Operational Excellence: Monitor the operational dashboard, collaborating with on-board and ashore teams to facilitate continuous improvement.

Ship Visits: Conduct regular ship visits to audit and support the on-board execution of established standards.

Audit Coordination: Coordinate Mystery Shopper audits and manage follow-up visits.

Qualifications:

  • 10 years of senior-level experience in the cruise industry is essential.
  • Previous experience at the corporate level, either in the cruise industry or shoreside structures, is a plus.
  • Fluent in English; knowledge of another language is an advantage.
  • Graduation from a Hotel Management School is an advantage.
  • Experience in budgeting and presenting projects at the executive level.
  • Proven experience in managing remote teams and multiple projects simultaneously.
  • Excellent communication skills in multicultural environments.
  • Ability to travel up to 30% of the time.

VISA REQUIREMENTS: EU Passport/ Right to work in Switzerland.



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