Fleet Dining Operations Manager
vor 1 Woche
Job Purpose
MSC Cruises is seeking a highly skilled and experienced Travelling Fleet Supervisor to join our onboard F&B team. As a key member of our shore-side Dining Services Team, you will be responsible for ensuring the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines.
Key Accountabilities
- Establish and maintain standards for consistent quality in all Dining Services venues;
- Monitor and report the correct execution of key operational processes, such as training, quality control, steps of service, inventory, and ordering processes;
- Ensure that food is handled and served in compliance with U.S.P.H, Anvisa and Shipsan standards in accordance with Ship's deployment and Covid-19 Service protocol;
- Observe operations and assist in establishing standard operating procedures to improve service delivery and daily operations;
- Monitor managers and supervisors' performance, attitude, and behavior, ensuring swift correction when required as indicated by the shore-side Dining Team;
- Monitor equipment par levels, verify endowments with the onboard management and suggest revision when required;
- Constantly monitor customer satisfaction and comment form results per cruise, ensure alignment with Company targets, report on trends analysis, and suggest improvements;
- Monitor beverage and food sales, ensure alignment with assigned targets, support the management, and suggest improvements;
- Support the shoreside Dining team in the development of dining concepts, training documents, and software improvements;
- Assist the shoreside Dining team in further developing the performance of wait staff, managers and supervisors and put forward suggestions for promotions;
- Ensure that employee services duties are carried out in accordance with company policies and standards;
- Conduct formal and informal training sessions with all dining staff in service standards and service skills, up-selling of food and beverage products, sales techniques, and food and wine pairing;
- Build positive and effective relationships with the entire shoreside/on board Dining and F&B teams to create a positive environment, enabling employees to maximize their potential;
- Assist the shoreside Dining team and the Crew Office in scheduling the on-board Dining managers and supervisors;
- Present an end of season report to be shared with the corporate office.
Qualifications (Skills, Competencies, Experience)
- At least five years' experience in large cruise ship management positions such as Dining Operations Manager, Head Maitre d' hotel, or Travelling Restaurant Supervisor;
- Fluent English is compulsory; any other European languages is an advantage;
- Bachelor's degree in Hotel Management or equivalent work experience;
- Extensive knowledge of Food Safety standards;
- Experience in Dining table assignment using Silverwhere, Otalio or other specific software;
- Proficient level of experience in MS Excel and PowerPoint;
- Sommelier certification is an advantage;
- Excellent interpersonal and communication skills;
- Strong leadership and influencing skills;
- Experience in large operation crew scheduling dynamics;
- Customer service driven;
- Ability to plan, organize and complete work in accordance with time deadlines;
- Strong business acumen with ability to create and enhance revenue opportunities;
- Ability to travel extensively.
VISA REQUIREMENTS (if any)
Valid passport
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