Travelling Fleet Beverage Operations Manager
Vor 3 Tagen
Job Purpose
MSC Cruises is seeking a highly skilled and experienced Travelling Fleet Supervisor - Beverage to lead the implementation of corporate beverage projects onboard its US fleet. This role requires close collaboration with the ashore-side Beverage Team to ensure compliance with service standards and costs, achievement of sales targets, and optimum customer satisfaction.
Key Responsibilities
- Establish and maintain standards for the consistent quality of all beverage products and services.
- Monitor the correct execution of key operational processes, including training, quality/recipe control, steps of service, inventory, and ordering processes.
- Ensure that all beverage service-related food items are handled according to U.S.P.H and V.S.P standards.
- Assist with establishing procedures for minimum and maximum par-stocks in all beverage outlets, as well as storeroom operations, including ordering, receiving, storing, issuing, and inventory control.
- Monitor and analyze beverage cost, consumption data, and results.
- Support the ashore-side Beverage product team in creating and editing wine lists, craft cocktail menus, and beer lists.
- Design and/or adjust products for new buildings and new itineraries in collaboration with Supply Chain.
- Support the performance of all bar and wine staff, and all other beverage-related services, to ensure that their duties and services are carried out in accordance with company policies and standards.
- Conduct formal and informal training sessions with all beverage service-related staff in beverage awareness, basic serving skills, up-selling of products, and appropriate sales techniques.
- Build positive and effective relationships with the entire shoreside/onboard Beverage teams to create a positive environment, enabling employees to maximize their potential.
- Assist the ashore-side Beverage product team and the Crew Office in scheduling the onboard Beverage Managers.
Qualifications
- Fluent English is compulsory, any other European languages is an advantage.
- Bachelor's degree in Hotel Management or equivalent work experience.
- At least five years' experience in cruise ship management positions such as Traveling Beverage/Bar Manager, Fleet Beverage Supervisor, Fleet Beverage Ops Manager is a must.
- Sommelier certification is an advantage.
- Proficient level of experience in MS Office, Excel, and PPT presentations.
- Customer service driven.
- Ability to plan, organize, and complete work in accordance with time deadlines.
- Excellent communicator, leader, and team player.
- Strong business acumen with ability to create and enhance revenue opportunities.
- Ability to travel extensively.
VISA Requirements
- Valid Passport
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