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Soft Services Operations Manager
vor 4 Wochen
We are seeking a motivated and experienced Soft Services Manager to lead excellence in facilities management (FM) services. This role involves organizing client events and projects, overseeing contract management, invoicing, and guiding a small operational team.
Key Responsibilities:- Manage the reception, mailroom, stationery, cleaning services, and administration teams.
- Oversee the entire administrative process, from quotations to invoicing.
- Ensure compliance with service contract KPIs, maintaining high service standards.
- Organize meetings with the customer and team, preparing agendas and minutes.
- Keep client and company documents up-to-date on the shared drive.
- Conduct monthly activity data analysis for reception, mailroom, and site inspections.
- Supervise, improve, and implement business procedures.
- Collaborate closely with the Facility Manager to ensure financial reporting accuracy and confidentiality.
- Supervise regular health and safety training for the team.
- Validate schedules and vacation requests in coordination with other team leaders.
- Act as the primary contact for client requests, event coordination, and prioritization.
- Facilitate project validation and stakeholder written communication.
- Lead the successful planning and execution of client events.
- Foster a proactive mindset to continuously enhance service quality and the on-site user experience.
- Bachelor's or Master's degree (or equivalent) in Facility Services Management, Hospitality, or Event Management.
- Team management experience with at least 5 years in the field of FM soft services, hospitality, or catering industry.
- Proficient in Microsoft Office Suite, with advanced Excel skills (pivot tables, macros).
- Strong knowledge of ERP systems (e.g., Microsoft Navision, FIBU).
- Fluency in English and French (C1 level), with German proficiency (B2) as an advantage.
- Demonstrated ability to lead and inspire a small team.
- Capable of managing multiple projects with precision and independence.
- Organized, dynamic, proactive, and customer service-oriented.
- Ability to work autonomously in both frontline and office environments, with strong teamwork skills.
We offer a dynamic and client-focused environment where you can thrive and take on a key leadership role. If you are passionate about facilities management and have the required skills and experience, we encourage you to apply.
We value our employees and offer progressive employment conditions, including at least 26 days' holiday. We also support further development and offer a well-developed pension scheme through the pension fund. You will benefit from discounts on various activities, products, or services, such as leisure activities.
This position is open to direct applications only. We do not consider applications through external personnel agencies.
