Client Operations Manager – Location
vor 3 Wochen
We are seeking a highly skilled Client Operations Manager to join our team in Switzerland. As a key member of our Asset Management Operations team, you will be responsible for overseeing local Client Operations processes and data input, working closely with other Client Operations teams in Europe and the Global Service Center Client Operations team.
Key Responsibilities- Oversee local Client Operations processes and data input, including Intermediary due diligence via UME platform, Client Onboarding via Appian platform, and Client Document Management.
- Contribute to the development of global standardised processes within the Client Operations target operating model, including critical workflows such as Distributor/Wholesaler on-boarding, Rebate Payment oversight and approval, and Client KYC outsourcing oversight and management of client data requests.
- Manage and contribute to Know Your Distributer outsourcing oversight and management of distributor data requests.
- Work in partnership with Business Technology/IT Team to prioritize core deliveries within an Agile project environment, contributing to PI Planning cycles and developing suitable OKRs for the local business to measure against.
- Management/Oversight of local wholesale client operations vendor, including 3rd party non-vendor monthly screening process.
- Support local Sales leads through the on-going review and revision of current operational processes to enhance efficiencies, implement single global models, and ensure alignment to improve client experience.
- Understand major regulatory changes and their impacts on customers and internal teams, working collectively to identify and deliver solutions.
- Provide constructive challenge to existing practices/proposed initiatives and generate new and innovative solutions to address complex issues facing Asset Management Switzerland client operations.
- Apply external market knowledge and benchmarks and internal benchmarks and insights to identify opportunities to improve performance and practices.
- We are looking for a proven executive with strong general management and leadership skills.
- A strong understanding of the asset management operational environment and developing distribution model and challenges.
- Proven previous experience on the core processes used within Client Operations (UME/CAR/Appian/CAM).
- Proven prior experience in overseeing outsourced activities and vendor management processes.
- Confidence and track record in building solid working relationships with key stakeholders.
- Ability to manage and prioritise the needs of multiple stakeholders.
- Focused and analytical individual with strong interpersonal skills and the confidence to interact with senior management and make measured decisions which may have far-reaching implications.
- Demonstrable evidence of delivering against a strategic vision whilst having the ability to understand detail and processes.
- An understanding of the product delivery environment and lifecycle is preferable but not essential.
- Ability to support decisions with sound reasoning. Ability to clearly articulate business and regulatory implications of analysis and findings.
- Highly motivated self-starter with proven ability to work collaboratively within a team and who can influence and motivate people around them.
- Good presentation skills.
- Problem solver.
- Adaptable and can thrive in a diverse work environment.
- Due to immigration restrictions in Switzerland, we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.
We offer a range of benefits, including health and meal allowance, public transport or (e-)bike allowance, family-focused benefits, emergency childcare, purchased holidays scheme, unpaid leave, sabbatical, volunteering leave, accident insurance, and an attractive pension scheme.
We also offer a range of resources to support your mental, physical, and social well-being, including various sports and leisure activities, a confidential service to help you deal with personal problems, and opportunities to work internationally.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business, and our people. We are committed to being an inclusive employer and encourage applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long-term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate.
-
Site Operations Manager
vor 1 Monat
Genf, Genf, Schweiz DOSIM VollzeitJoin DOSIM as a Site Operations Manager Oversee scheduled operations: Strategically plan, coordinate, and supervise cleaning operations. Ensure the effective execution of cleaning tasks through internal assessments or in collaboration with clients. Coordinate with the Special Works team to arrange for specialized service tasks. Advocate for and uphold...
-
Operations Manager
vor 4 Wochen
Genf, Genf, Schweiz Michael Page VollzeitJob SummaryWe are seeking a highly experienced and skilled Operations Manager to join our team at Michael Page. The successful candidate will be responsible for overseeing the day-to-day operations of our organization, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesManage and coordinate the activities of the Human...
-
Bar Operations Manager
vor 2 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob PurposeMSC Cruises is seeking a skilled and experienced Assistant Bar Manager to join our team on board. As a key member of our bar operations team, you will be responsible for overseeing the beverage operations in all bars, lounges, and crew bars, ensuring exceptional guest satisfaction and revenue growth.Main ResponsibilitiesAssist the Bar Manager in...
-
Senior Asset Management Operations Manager
vor 1 Woche
Genf, Genf, Schweiz HSBC Private Banking VollzeitJob DescriptionWe are seeking a skilled Client Operations Manager to join our team in Switzerland. The successful candidate will be responsible for overseeing local client operations processes and data input, as well as contributing to the development of global standardized processes within the client operations target operating model.Key...
-
Senior Operations Manager
vor 2 Wochen
Genf, Genf, Schweiz MKS PAMP VollzeitMISSIONThe role of the Commercial Operations Manager at MKS PAMP is to oversee the efficient, accurate, and secure management of precious metals operations for a diverse range of clients. This involves leading and developing a team of operations professionals, maintaining high standards of operational excellence and compliance, and optimizing processes to...
-
Senior Operations Manager
vor 3 Wochen
Genf, Genf, Schweiz MKS PAMP VollzeitMISSIONThe Commercial Operations Manager will be responsible for ensuring the efficient, accurate, and secure management of precious metals operations for a diverse range of clients. This role aims to maintain high standards of operational excellence and compliance, optimize processes, enhance inter-departmental coordination, and leverage technology to meet...
-
Senior Operations Manager
vor 3 Wochen
Genf, Genf, Schweiz MKS PAMP VollzeitMISSIONThe Commercial Operations Manager will play a pivotal role in ensuring the efficient, accurate, and secure management of precious metals operations for a diverse range of clients. This involves leading and developing a team of 10 operations professionals, maintaining high standards of operational excellence and compliance, and optimizing processes to...
-
Site Operations Manager
vor 1 Monat
Genf, Genf, Schweiz DOSIM VollzeitJoin DOSIM as a Site Operations Manager Oversee compliance with scheduled tasks: Strategically plan, coordinate, and supervise cleaning operations. Verify the effective execution of cleaning services through internal assessments or in collaboration with the client. Coordinate with the Special Works team to arrange exceptional service tasks. Advocate for...
-
Commercial Operations Manager
vor 1 Monat
Genf, Genf, Schweiz MKS PAMP VollzeitMISSIONThe Commercial Operations Manager is responsible for ensuring the efficient, accurate, and secure management of precious metals operations for a diverse range of clients. This role aims to maintain high standards of operational excellence and compliance, optimize processes, enhance inter-departmental coordination, and leverage technology to meet and...
-
Bar Operations Manager
vor 2 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob PurposeWe are seeking a highly skilled Assistant Bar Manager to lead a multicultural team and oversee the shipboard beverage operations for all bars, lounges, outlets, and crew bar areas.The successful candidate will be responsible for achieving the best level of guest satisfaction and revenue while supporting the Bar Manager in delivering our standards...
-
Bar Operations Manager
vor 3 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob PurposeWe are seeking a highly skilled and experienced Assistant Bar Manager to join our team at MSC Cruises. As a key member of our hospitality team, you will be responsible for leading a multicultural team and overseeing the beverage operations for all bars, lounges, and crew bar areas.Key ResponsibilitiesAssist the Bar Manager in ensuring compliance...
-
SPA Operations Manager
vor 2 Monaten
Genf, Genf, Schweiz MSC CRUISES VollzeitJob SummaryThe Spa Manager is responsible for the operation and performance of the Spa, Gym, and facilities on board MSC Cruises. This role requires a strong leader who can motivate and manage the Onboard Spa Team to maximize revenue and achieve exceptional guest satisfaction.Key ResponsibilitiesOversee the day-to-day operations of the Spa, Gym, and...
-
Bar Operations Manager
vor 3 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob PurposeWe are seeking a highly skilled and experienced Assistant Bar Manager to lead our multicultural team and oversee the beverage operations for all bars, lounges, and crew bar areas on board our ships.The successful candidate will be responsible for ensuring the highest level of guest satisfaction and revenue, while supporting the Bar Manager in...
-
Retail Operations Manager
vor 2 Monaten
Genf, Genf, Schweiz Richemont VollzeitAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Retail Back Office Controller. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail operations.Key ResponsibilitiesManage accounting tasks for the department, including bank transfers confirmation,...
-
Operations Manager
vor 4 Wochen
Genf, Genf, Schweiz Michael Page VollzeitOperations CoordinatorMichael Page is seeking an experienced Operations Coordinator to join our team. As an Operations Coordinator, you will play a key role in ensuring the smooth operation of our office, providing administrative support to our teams, and contributing to the success of our organization.Key Responsibilities:Team Leadership and Coordination:...
-
Bar Operations Manager
vor 1 Monat
Genf, Genf, Schweiz MSC CRUISES VollzeitJob Title: Assistant Bar ManagerMSC Cruises is seeking an experienced Assistant Bar Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring the highest standards of service, quality, and sanitation in all bars and lounges on board.Key Responsibilities:Assist the Bar Manager in ensuring compliance with quality...
-
Retail Operations Manager
vor 2 Monaten
Genf, Genf, Schweiz Richemont VollzeitAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Retail Back-Office Controller. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day functioning of our retail operations.Key ResponsibilitiesManage accounting tasks for the department, including bank transfers...
-
Client Relationship Manager
vor 1 Monat
Genf, Genf, Schweiz Pictet VollzeitAbout the RolePictet Asset Services is seeking a skilled Client Relationship Manager to join our team. As a key member of our LATAM and Swiss-based EAMs team, you will be responsible for managing existing client relationships and fostering strong partnerships through exceptional service.Key ResponsibilitiesManage a portfolio of clients and develop strategic...
-
Retail Operations Manager
vor 1 Monat
Genf, Genf, Schweiz Richemont VollzeitJob Title: Retail Back Office ControllerWe are seeking a highly skilled and motivated Retail Back Office Controller to join our team at Richemont. As a key member of our finance team, you will be responsible for ensuring the smooth operation of our retail business, including accounting tasks, operational controls, and inventory management.About the...
-
Senior Client Manager
vor 2 Wochen
Genf, Genf, Schweiz SYZ SA VollzeitJob Summary:Syz SA seeks a seasoned Senior Client Manager to lead new client acquisition and retention efforts. The ideal candidate will possess a deep understanding of investments, banking, and trust services, as well as exceptional interpersonal skills and a passion for delivering exceptional client experiences.Key Responsibilities:Prospect and acquire new...