Customer Success Strategist

Vor 3 Tagen


Zürich, Zürich, Schweiz Cisco Systems Vollzeit
Job Description:

Cisco Systems is seeking a highly skilled Customer Success Strategist to join our team. As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice.

The ideal candidate will have 5 years of related experience, including experience with development and execution of adoption plans across technology portfolio, as well as 3 years of Partner enablement including software adoption across Partner ecosystem. Strong written and spoken English skills are required, with French or German language skills being an asset.

Your Responsibilities:
  • Enabling key Partners to own the adoption of Cisco Software through available programs.
  • Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.
  • Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
  • Acting as a liaison between Partners and Cisco's CX product teams, sharing feedback to advise on product development and improvements.
  • Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.

About You:
You are dynamic and strategic, with a strong focus on enabling partners to drive customer adoption of solutions and increase their success. You excel at helping partners connect Cisco software to agreed-upon success measures and remove adoption barriers. Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled. You are a coach and mentor, working closely with partners to build their Customer Success best standards.

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