Customer Success Executive

vor 2 Wochen

Zürich, Zürich, Schweiz Splunk Vollzeit

Customer Success and Support Hybrid Remote, Zurich, Switzerland

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary:

Are you an Experienced Customer Success Manager in the Technology Sector? Are you seeking a career-expanding opportunity to apply your customer focus, acute ownership mentality and unusual focus on customer outcomes? Are you confident in commanding collaboration at all levels internally and externally to drive continuous customer value?

If so, then this opportunity is the one you have been waiting for. We are changing the way that data and information is used to drive business decisions as we bring data to everything.

A Splunk CSE is a senior customer advocate, accountable for the below across Switzerland:

  • Building and driving our most strategic customer engagements to high-value outcomes for the customer.
  • Developing and maintaining a deep understanding of our customers' value-drivers, short, medium and long-term priorities
  • Building deep customer relationships and champions across key customer personas including senior leadership and Splunk product owners
  • Work collaboratively guiding our customer ecosystem at every level - from technical champion to executive in a fast-paced environment
What you will get to do:
  • Partner with the sales reps, technical success engineer and solution engineer to develop onboarding strategies for our largest and most strategic customers under your care within Switzerland
  • Work with leaders to develop enterprise level customer success plans and Splunk roadmaps for successful onboarding and value realization of all their products and services
  • Be a customer champion ensuring we are delivering the best customer experience possible across all our products, services and partners.
  • Build and present quarterly customer business reviews.
  • You should have a strong sense of self-motivation, curiosity about what "is possible" with technology, the desire to work with an outstanding positive team
Must Have:
  • Experienced, tenured, SaaS-focused CSM with a track record of delivering technology-based outcomes within enterprise accounts in France
  • Financial Services experience would be desirable.
  • Outstanding track record working at an Executive (C-Suite) Level in both the Customer and Vendor side, advocating for and securing engagement and dedication at that level.
  • Experience operating in the fields of Cybersecurity, IT Operations or Observability
  • A proactive programmatic approach: able to establish clear outcomes for any customer journey (including risk avoidance and remediation), establish clear milestone-based plans towards the objective and engage the Splunk Internal and Customer ecosystem on the path, with accountabilities and deliverables clearly defined.
  • Ability to be organized and analytical and will be able to eliminate onboarding obstacles using adaptive approaches.
  • A growth mindset, using deep account access to surface additional opportunity, new use-cases and keeping the Sales Ecosystem engaged with the customer in pursuit of the next opportunity, founded on outstanding execution and outcomes at each step.
  • Experience in software, subscription services and IT/Security organisations
  • Travel to visit customers in Switzerland or the wider DACH region is required
  • Bachelor's degree or equivalent experience in a related field or substantial relevant on-the-job experience
  • Proficiency in (Swiss) German & English (both written and spoken)

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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