Head of Customer Success

vor 12 Stunden


Zürich, Schweiz Programmers Force Vollzeit
Head of Customer Success - Drive Exceptional Experiences, Build Lasting Relationships

Are you a passionate leader with a talent for turning great customer experiences into lasting partnerships? We're looking for a Head of Customer Success to lead and inspire a team dedicated to exceeding customer expectations, ensuring seamless interactions, and driving long-term success. If you thrive in fast-paced environments, excel in building meaningful relationships, and are results-driven, we want you to be the cornerstone of our customer success strategy.

What You'll Do
  1. Lead with Impact: Oversee the Customer Success team, ensuring they are equipped, motivated, and empowered to deliver outstanding experiences that drive loyalty and retention.
  2. Cultivate Relationships: Foster strong, long-term relationships with our customers, becoming a trusted advisor and ensuring their needs are met at every stage of the journey.
  3. Solve & Support: Act as a problem-solver and conflict resolution expert, navigating challenges and turning them into opportunities for growth.
  4. Engage & Delight: Utilize CRM tools like Salesforce and HubSpot to manage customer journeys, track satisfaction metrics, and continuously improve engagement strategies.
  5. Multitask & Manage: Balance multiple priorities and lead a high-performing team in a fast-paced, dynamic environment, all while keeping a laser focus on results.
  6. Deliver Results: Drive customer satisfaction through proactive service, constantly striving to exceed KPIs and success metrics.
Requirements
  1. A relationship-builder, with exceptional communication and interpersonal skills that allow you to connect deeply with customers and internal teams.
  2. A problem-solver with a knack for resolving conflicts and turning customer challenges into opportunities for success.
  3. Tech-savvy, with experience using CRM tools (Salesforce, HubSpot) to drive customer engagement and insights.
  4. A results-driven leader with a strong focus on achieving and surpassing customer satisfaction goals.
  5. Knowledgeable in SAAS/Fintech, bringing both expertise and innovation to elevate the customer experience.
#J-18808-Ljbffr

  • Zürich, Schweiz Programmers Force Vollzeit

    Head of Customer Success – Drive Exceptional Experiences, Build Lasting RelationshipsAre you a passionate leader with a talent for turning great customer experiences into lasting partnerships? We’re looking for a Head of Customer Success to lead and inspire a team dedicated to exceeding customer expectations, ensuring seamless interactions, and driving...


  • Zürich, ZH, Schweiz Beekeeper Vollzeit

    Have you ever wondered what tools frontline workers like manufacturing, construction or hospitality employees use to work efficiently? Remember pin boards or paper processes? That is history! Beekeeper's platform is the beating heart for frontline businesses, as it combines all great features to make the frontline workforce successful and engaged. We are...

  • Head of Customs

    vor 1 Monat


    Zürich, Schweiz On AG Vollzeit

    Head of Customs & TradeLocations: Zurich, BerlinWe're the fastest-growing sportswear brand in the world, driven by a passion for innovation and a commitment to creating high-performance products that inspire athletes of all levels. We're looking for an experienced and passionate Head of Customs & Trade to join our global team and play a key role in...


  • Zürich, Schweiz Adobe Vollzeit

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...


  • Zürich, Zürich, Schweiz Wemolo GmbH Vollzeit

    We're seeking a highly skilled and driven Customer Success Manager to join our team at Wemolo GmbH.Company OverviewAs a pioneer in the field of parking system solutions, we empower businesses to grow and thrive through innovative technology. Our team is passionate about delivering exceptional customer experiences and driving business success.Job...

  • Customer Success Manager

    vor 4 Monaten


    Zürich, ZH, Schweiz Nexthink Vollzeit

    **Company Description** LI-hybrid #LI-remote This role is to support growth and customer retention in Central Europe and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire...


  • Zürich, Zürich, Schweiz Cornerstone OnDemand Vollzeit

    At Cornerstone, we're pushing the boundaries of what's possible in the world of work. As a Customer Success Strategist, you'll play a key role in helping our clients achieve their goals and thrive in a rapidly changing landscape.We're looking for someone with a strong background in customer-facing roles, account management, and sales experience in the...


  • 8038 Zürich, ZH, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...


  • Zürich, Zürich, Schweiz GOWAGO AG Vollzeit

    About Gowago AGGowago AG is a revolutionary car ownership platform that challenges the traditional car buying process. With a team of 50 enthusiastic and talented individuals from diverse backgrounds, we strive to provide the best and easiest customer experience.We are seeking an Automotive Customer Support Specialist to join our dynamic team. This...


  • 8038 Zürich, ZH, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...


  • Zürich, Schweiz Inyova Vollzeit

    Inyova is the leading digital platform for investing with a sustainability impact. Through the Inyova platform, people can invest their money in companies that represent the causes they care about (like sustainability, gender equity, etc.) - without sacrificing returns along the way. Inyova stands for "**in**vest in **yo**ur **va**lues" and we're on a...

  • Customer Success Manager

    vor 4 Monaten


    Zürich, ZH, Schweiz Teradata Vollzeit

    What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts. Demonstrate ability to understand the customers’...


  • Zürich, Schweiz Skribble Deutschland GmbH Vollzeit

    ** Be authentic, honest and deliver on your promises - the rest will take care of itself. **Our MissionSkribble aims to become the leading e-signing platform in the DACH region. We enable the digitization of the signature process, putting operational efficiency and user-friendliness at the forefront. With tailored solutions, in-depth application know-how,...

  • Founders Associate

    vor 4 Monaten


    8001 Zürich, ZH, Schweiz PastaHR Vollzeit

    We are on the hunt for a Founders Associate (Customer Success) (100%) to join our team as soon as possible. What does Customer Success mean at PastaHR? - As a Founders Associate (Customer Success) at PastaHR, you will be working closely with the PastaHR Founders. Futhermore, you will be the heartbeat of our customer interactions, guiding them through their...


  • Zürich, Schweiz GOWAGO AG Vollzeit

    At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next...


  • Zürich, Schweiz GOWAGO AG Vollzeit

    At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next...


  • Zürich, Schweiz GOWAGO AG Vollzeit

    At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next...


  • Zürich, Schweiz GOWAGO AG Vollzeit

    At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next...


  • Kanton Zürich, Schweiz Beekeeper Vollzeit

    As a Enterprise Customer Success Manager, you will support our largest customers in effectively rolling out Beekeeper, adopting it widely across their organization, and continuously gaining business value from our products and services. **Your Responsibilities**: - Partner with customers to understand their strategic goals, priorities, and desired business...


  • Zürich, Schweiz DSJ Global Vollzeit

    AN Exciting opportunity has arisen for a Senior Digital Leader to join a dynamic and growing FMCG business - can be based from a number of European countries.Role Overview:This global FMCG business are looking for a visionary and strategic leader to take on the Head of Digital Customer Supply Excellence role, responsible for shaping and executing the digital...