Guest Service Coordinator

Vor 5 Tagen


Luzern, Luzern, Schweiz Mandarin Oriental Hotel Group Limited Vollzeit

The Mandarin Oriental Palace, Lucerne is seeking a highly skilled Guest Service Coordinator to join our Front Office team. This role will be responsible for ensuring smooth and efficient work processes during the shift, supporting and representing the Front Office Manager and Assistant Front Office Manager in their absence, and assisting guests with any request from billing questions to local knowledge.

As a key member of the Front Office team, you will have the opportunity to develop your skills in providing exceptional guest experiences, resolving complaints, and handling reservations in the absence of the Reservations department.

To be successful in this role, you will need to have completed vocational training in the hotel industry and several years of management experience in the Front Office department in the upscale hospitality. You will also require good computer skills, PMS knowledge, and excellent written and verbal communication skills.

We offer world-class benefits to our Guest Service Coordinators, including discounts on hotel stays and F&B throughout the entire Group, Family & Friends rate at the Mandarin Oriental Palace, Lucerne, and Special rate for Swiss Deluxe Hotels.



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