Hotel Operations Specialist

Vor 4 Tagen


Luzern, Luzern, Schweiz Mandarin Oriental Hotel Group Limited Vollzeit
About the Job

Mandarin Oriental Palace, Luzern is looking for an experienced professional to join our Room Service team as an Assistant In-Room Dining Manager.

This role is based at the Mandarin Oriental Palace, Luzern within the Food & Beverage Department, supporting the Room Service Manager with all tasks related to the Room Service department.

  • Representing and supporting the Restaurant Manager in the service area
  • Leading your own team and ensuring smooth and guest-oriented work processes in the restaurant in close cooperation with all departments of the house
  • Feedback and training of your team
  • Professional advice and customer care for our guests
  • Excellent product and sales knowledge
  • Complying with and ensuring our high standards of service
  • Communicating current offers in the department and throughout the house
  • Responsible for the correct accounting of your department
  • Responsible for complying with hygiene regulations and cleanliness within the framework of the HACCP guidelines


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