Facilities Coordinator

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

The Facilities Coordinator (FC) functions as the professional who assists the Facilities Manager, supporting the management of service delivery in assigned buildings. The FC is responsible for assisting in all aspects of client and tenant satisfaction.

Additionally, the FC is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants, clients and The Client.

**Main Duties and Responsibilities**:
Provide timely reports to the Regional Facilities Manager

Manage and track the completion of the scheduled work covering all FM and JLL areas of responsibility

Monitor and ensure defined response times are met

Conduct Daily checklist (with onsite vendor staff), Weekly. Meet with suppliers to review and manage performance.

Promotes a team working environment by performing the prescribed duties personally or in conjunction with other members of the FM team, including service provider personnel.

Ensures compliance with the Jones Lang LaSalle Best Practice, policies and procedures. Takes secondary position in assuring that the property achieves stated objectives relative to the scope of the contract. Implements Best Practices and Jones Lang LaSalle standards for FM service provision.

Maintains overall responsibility for the building(s) filing systems. Assists the Facilities Manager’s efforts in developing and maintaining lease, insurance, general buildings, project, vendor and contract files and assists in the preparation of personal files.

Acknowledges role as management office "ambassador". Ensures that the firm's image is reflected through proper telephone and reception procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner.

Receives calls at management office, determines nature of business, and directs callers to destination.

Is primary contact for responding to and managing service requests.

Assists FM and/or Assist Ops Manager with organizing Vendor performance reviews and Quarterly Business Reviews and reports. Coordinates Vendor meetings as needed.

Creates Seating charts, organizational charts, excel documents and Power Point presentations as need to support the Facilities Manager and/or Asst. Operations Manager.

Tracks compliance with insurance requirements among contractors, vendor and suppliers.

Assists Facilities Manager and other team members in preparing Standard Operating Procedures manuals.

Coordinates response to more complicated user service requests and assures follow-up.

Assures compliance with Jones Lang LaSalle policies, procedures and standard practices.

Compliance with Health and Safety legislation.

High customer satisfaction survey rating.

Work order closure within agreed timescales

Ensure all KPIs (Key Performance Indicators) an