Hostess - Fine Dining

vor 1 Woche


Luzern, Schweiz Mandarin Oriental Hotel Group Vollzeit

**Position**: Hostess - Fine Dining (Full time #533141)

**Property / Office**: Mandarin Oriental Palace, Luzern

**Location**: Luzern, Switzerland

The legendary Hotel Palace Luzern first opened in 1906 and is in the heart of the city, on the shores of Lake Lucerne.

The **Mandarin Oriental Palace, Luzern** comprises 136 rooms and suites offering excellent views of the lake and mountains.

Three restaurants, one bar together with a variety of social and meeting facilities, a spa and a fitness room enchant our guests.

As Hostess - Fine Dining, you will be responsible for the following **duties**:

- Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
- Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
- Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
- Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
- Perform any tasks related to billing according to hotel standards and cashiering policies if required.
- Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
- To bid friendly farewell to guests and sincerely thank them for their visit.
- Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.
- Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.
- Ensure that Mandarin Oriental grooming and appearance standards are implemented
- Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.
- Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.
- Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.
- Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.
- Ensure that Mandarin Oriental grooming and appearance standards are implemented

As Hostess - Fine Dining, we **expec**t from you:

- Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
- Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.
- Be able to converse well in German and English and preferably other languages, in verbal and written format and present and recommend menus to the guest.
- Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
- Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
- Proactively gather and record guest’s preference to superiors and act upon them whenever known and maintain the database.

We offer our Hostess - Fine Dining **world class benefits**, including but not limited to:

- Discounts on hotel stays and dining across the group
- Colleague recognition and reward programs
- An exciting range of learning and development programs
- Opportunities for promotion and transfers worldwide
- Colleague Social events and Wellness programs

Das legendäre Hotel Palace Luzern wurde erstmals im Jahr 1906 eröffnet und befindet sich im Herzen der Stadt Luzern, am Ufer des Vierwaldstättersees.

Das Hotel verfügt über 136 Zimmer und Suiten mit herrlichem Blick auf den Vierwaldstättersee und die Berge. Drei Restaurants, eine Bar mit wunderschöner Terrasse, der Meeting
- und Eventbereich, der Spa sowie ein Fitnessraum runden das vielfältige Angebot für unsere Gäste ab.

Als Hostess - Fine Dining werden Sie verantwortlich für folgende **Aufgabe**n** sein:

- Entgegennahme von Reservierungen per Telefon, per E-Mail, über Internet-Buchungsanwendungen und persönlich und en


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