Counter Sales Manager
Vor 2 Tagen
About La Prairie
La Prairie is a leading luxury skincare house that has cultivated a pioneering approach to beauty. Our company embodies heritage and creativity infused with the values of care, passion, entrepreneurship, and excellence.
About the Job
We are looking for a talented Counter Manager to join our team at Globus Lausanne. The successful candidate will have a strong understanding of luxury retail and be able to deliver exceptional customer experiences.
Key Responsibilities
- Deliver expert and professional advice to discerning local and international customers.
- Understand customer needs through active listening and provide tailored product recommendations.
- Demonstrate products using La Prairie's Art of Service and Art of Beauty rituals, including luxurious short treatments.
- Share the brand's story, innovation, and values through compelling storytelling.
- Build and nurture loyal clientele through outstanding customer service and relationship management.
Requirements
- Luxury retail experience: Proven track record in luxury retail, with experience in managing counter operations and building customer relationships.
- Business acumen: Strong understanding of retail KPIs, reporting, and data-driven decision-making.
- Customer service expertise: Several years of experience advising and building relationships with discerning customers in the luxury sector.
- Sales focus: A track record of achieving quantitative and qualitative sales targets.
- CRM experience: Knowledge of customer loyalty programs and CRM systems to drive client engagement and retention.
- Language proficiency: Fluent in French and English; additional languages are a plus.
Benefits
- Career development opportunities: We offer career development opportunities to support your professional growth.
- Employee well-being: We care about our employees' well-being and contribute to the cost of their health insurance.
- 25 working days holidays: Enjoy 25 working days holidays per year.
- Staff boutique access: Exclusive access to our staff boutique at HQ to purchase our amazing products at a discounted price and with the help of a Beauty Advisor.
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