Counter Sales Manager

Vor 2 Tagen


Lausanne, Waadt, Schweiz La Prairie Group AG Vollzeit

About La Prairie

La Prairie is a leading luxury skincare house that has cultivated a pioneering approach to beauty. Our company embodies heritage and creativity infused with the values of care, passion, entrepreneurship, and excellence.

About the Job

We are looking for a talented Counter Manager to join our team at Globus Lausanne. The successful candidate will have a strong understanding of luxury retail and be able to deliver exceptional customer experiences.

Key Responsibilities

  1. Deliver expert and professional advice to discerning local and international customers.
  2. Understand customer needs through active listening and provide tailored product recommendations.
  3. Demonstrate products using La Prairie's Art of Service and Art of Beauty rituals, including luxurious short treatments.
  4. Share the brand's story, innovation, and values through compelling storytelling.
  5. Build and nurture loyal clientele through outstanding customer service and relationship management.

Requirements

  • Luxury retail experience: Proven track record in luxury retail, with experience in managing counter operations and building customer relationships.
  • Business acumen: Strong understanding of retail KPIs, reporting, and data-driven decision-making.
  • Customer service expertise: Several years of experience advising and building relationships with discerning customers in the luxury sector.
  • Sales focus: A track record of achieving quantitative and qualitative sales targets.
  • CRM experience: Knowledge of customer loyalty programs and CRM systems to drive client engagement and retention.
  • Language proficiency: Fluent in French and English; additional languages are a plus.

Benefits

  • Career development opportunities: We offer career development opportunities to support your professional growth.
  • Employee well-being: We care about our employees' well-being and contribute to the cost of their health insurance.
  • 25 working days holidays: Enjoy 25 working days holidays per year.
  • Staff boutique access: Exclusive access to our staff boutique at HQ to purchase our amazing products at a discounted price and with the help of a Beauty Advisor.

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