Luxury Retail Expert

vor 24 Stunden


Lausanne, Waadt, Schweiz La Prairie Switzerland Vollzeit

Job Overview

The Counter Manager is responsible for leading a team to deliver exceptional customer experiences while achieving ambitious business goals. This role requires a passion for luxury retail, strong business acumen, and excellent customer service skills.

Key Responsibilities

  1. Represent the La Prairie brand, embodying its values, vision, and luxury identity.
  2. Deliver expert and professional advice to discerning local and international customers.
  3. Understand customer needs through active listening and provide tailored product recommendations.
  4. Demonstrate products using La Prairie's Art of Service and Art of Beauty rituals, including luxurious short treatments.
  5. Share the brand's story, innovation, and values through compelling storytelling.
  6. Build and nurture loyal clientele through outstanding customer service and relationship management.

Partnerships and Retailer relationships

  1. Develop and nurture strong partnerships with retailer management teams.
  2. Act as the primary liaison between the brand and the retailer.
  3. Foster professional relationships with competitor brand representatives.

Business and Operations

  1. Monitor and drive counter performance by analyzing and managing KPIs (sales, traffic, conversion rates, average basket size, etc.).
  2. Prepare and present business reports to the Retail Manager, providing actionable insights and recommendations.
  3. Manage inventory and operations effectively to ensure optimal product availability.
  4. Oversee the implementation of La Prairie's visual merchandising guidelines to maintain the brand's luxurious image.
  5. Ensure operational excellence at the counter, including adherence to store policies, cleanliness, and efficiency.

Client Retention and CRM

  1. Execute customer retention activities and manage the CRM database, ensuring accurate and up-to-date client information.
  2. Collaborate with the Retail Manager and marketing team to develop and execute impactful customer events and retention actions.
  3. Identify opportunities to grow the counter's client base through networking and client outreach initiatives.


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