Luxury Retail Expert
vor 24 Stunden
Job Overview
The Counter Manager is responsible for leading a team to deliver exceptional customer experiences while achieving ambitious business goals. This role requires a passion for luxury retail, strong business acumen, and excellent customer service skills.
Key Responsibilities
- Represent the La Prairie brand, embodying its values, vision, and luxury identity.
- Deliver expert and professional advice to discerning local and international customers.
- Understand customer needs through active listening and provide tailored product recommendations.
- Demonstrate products using La Prairie's Art of Service and Art of Beauty rituals, including luxurious short treatments.
- Share the brand's story, innovation, and values through compelling storytelling.
- Build and nurture loyal clientele through outstanding customer service and relationship management.
Partnerships and Retailer relationships
- Develop and nurture strong partnerships with retailer management teams.
- Act as the primary liaison between the brand and the retailer.
- Foster professional relationships with competitor brand representatives.
Business and Operations
- Monitor and drive counter performance by analyzing and managing KPIs (sales, traffic, conversion rates, average basket size, etc.).
- Prepare and present business reports to the Retail Manager, providing actionable insights and recommendations.
- Manage inventory and operations effectively to ensure optimal product availability.
- Oversee the implementation of La Prairie's visual merchandising guidelines to maintain the brand's luxurious image.
- Ensure operational excellence at the counter, including adherence to store policies, cleanliness, and efficiency.
Client Retention and CRM
- Execute customer retention activities and manage the CRM database, ensuring accurate and up-to-date client information.
- Collaborate with the Retail Manager and marketing team to develop and execute impactful customer events and retention actions.
- Identify opportunities to grow the counter's client base through networking and client outreach initiatives.
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