Customer Experience Expert

Vor 2 Tagen


Lausanne, Waadt, Schweiz La Prairie Group AG Vollzeit

About the Role

We are seeking an experienced Counter Manager to join our team at La Prairie Group AG. The successful candidate will have a strong understanding of luxury retail and be able to deliver exceptional customer experiences.

Key Responsibilities

  1. Manage counter operations, ensuring optimal product availability and efficient inventory management.
  2. Develop and execute customer retention strategies, utilizing CRM data to drive client engagement and retention.
  3. Collaborate with the Retail Manager and marketing team to develop and execute impactful customer events and retention actions.
  4. Identify opportunities to grow the counter's client base through networking and client outreach initiatives.
  5. Ensure operational excellence at the counter, including adherence to store policies, cleanliness, and efficiency.

Requirements

  • Luxury retail experience: Proven track record in luxury retail, with experience in managing counter operations and building customer relationships.
  • Business acumen: Strong understanding of retail KPIs, reporting, and data-driven decision-making.
  • Customer service expertise: Several years of experience advising and building relationships with discerning customers in the luxury sector.
  • Sales focus: A track record of achieving quantitative and qualitative sales targets.
  • CRM experience: Knowledge of customer loyalty programs and CRM systems to drive client engagement and retention.
  • Language proficiency: Fluent in French and English; additional languages are a plus.

Benefits

  • Career development opportunities: We offer career development opportunities to support your professional growth.
  • Employee well-being: We care about our employees' well-being and contribute to the cost of their health insurance.
  • 25 working days holidays: Enjoy 25 working days holidays per year.
  • Staff boutique access: Exclusive access to our staff boutique at HQ to purchase our amazing products at a discounted price and with the help of a Beauty Advisor.


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