Customer Experience Expert
Vor 2 Tagen
About the Role
We are seeking an experienced Counter Manager to join our team at La Prairie Group AG. The successful candidate will have a strong understanding of luxury retail and be able to deliver exceptional customer experiences.
Key Responsibilities
- Manage counter operations, ensuring optimal product availability and efficient inventory management.
- Develop and execute customer retention strategies, utilizing CRM data to drive client engagement and retention.
- Collaborate with the Retail Manager and marketing team to develop and execute impactful customer events and retention actions.
- Identify opportunities to grow the counter's client base through networking and client outreach initiatives.
- Ensure operational excellence at the counter, including adherence to store policies, cleanliness, and efficiency.
Requirements
- Luxury retail experience: Proven track record in luxury retail, with experience in managing counter operations and building customer relationships.
- Business acumen: Strong understanding of retail KPIs, reporting, and data-driven decision-making.
- Customer service expertise: Several years of experience advising and building relationships with discerning customers in the luxury sector.
- Sales focus: A track record of achieving quantitative and qualitative sales targets.
- CRM experience: Knowledge of customer loyalty programs and CRM systems to drive client engagement and retention.
- Language proficiency: Fluent in French and English; additional languages are a plus.
Benefits
- Career development opportunities: We offer career development opportunities to support your professional growth.
- Employee well-being: We care about our employees' well-being and contribute to the cost of their health insurance.
- 25 working days holidays: Enjoy 25 working days holidays per year.
- Staff boutique access: Exclusive access to our staff boutique at HQ to purchase our amazing products at a discounted price and with the help of a Beauty Advisor.
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