Product Safety Expert

Vor 5 Tagen


Lausanne, Waadt, Schweiz ONWARD (GTX Medical) Vollzeit
About the Role

We are seeking an experienced Product Safety Expert to join our team at ONWARD (GTX Medical). As a Quality Complaint Specialist, you'll play a critical role in ensuring patient safety by managing product complaints related to our medical devices.

You'll be responsible for handling product complaints efficiently in accordance with internal procedures. This includes registering complaints, receiving and decontaminating returned goods (if necessary), investigating root causes with cross-functional teams, gathering relevant data, and recommending corrective actions.

Main Responsibilities
  1. Product Complaint Management: Manage product complaints related to our medical devices, ensuring timely resolution and maintaining high-quality standards within ONWARD.
  2. Cross-Functional Collaboration: Work closely with R&D, Clinical Affairs, and Manufacturing teams to resolve product quality and safety concerns.
  3. Data Analysis: Conduct statistical analyses to identify trends, drive quality improvements, and support Post-Market Surveillance activities.
  4. Process Optimization: Identify opportunities for enhancing customer satisfaction and refining complaint-handling processes.

Requirements

  • Bachelor's or master degree in life sciences, engineering, or a related field.
  • At least 2 years of industry experience in the medical device field, with a solid understanding of ISO quality management standards.
  • Experience in complaints handling, root cause analysis, and problem-solving methodologies.
  • Proficiency in quality management software and statistical analysis tools.

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