Tech Support Specialist
vor 1 Monat
Swizzonic AG, a leading Swiss joint-stock company, is seeking a highly skilled Tech Support Specialist to join its customer service team.
The ideal candidate will possess excellent technical knowledge, strong communication skills, and a customer-centric approach. As a second-level support agent, you will be responsible for analyzing and resolving complex technical issues related to domain, hosting, web, and mail services.
Key responsibilities include:
- Receiving and responding to technical customer inquiries via email, chat, and phone
- Recording relevant information in the ticket system
- Problem-solving through analysis and solution-finding
- Creating tickets for customers or resolving issues directly over the phone
- Providing consultation on general and administrative inquiries
- Participating in the co-design of improvements in terms of functionalities and usability
Requirements include:
- Strong writing skills for key texts
- Experience with the Swiss market
- Commercial or technical diploma in the IT sector
- Experience in customer service
- Pronounced customer orientation
- Team player
- Communicative and eloquent
- Native or equivalent German written and spoken, mandatory fluent English
- Knowledge of French and Italian is a plus
- Exact and structured working methodology
- Quick comprehension and high technical affinity
- Wordpress experience is a plus
We offer:
- An interesting and challenging role in a modern company
- A motivated and successful team
- Attractive and modern working conditions
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