Tech Support Specialist

vor 1 Monat


Zürich, Zürich, Schweiz team Vollzeit

Swizzonic AG, a leading Swiss joint-stock company, is seeking a highly skilled Tech Support Specialist to join its customer service team.

The ideal candidate will possess excellent technical knowledge, strong communication skills, and a customer-centric approach. As a second-level support agent, you will be responsible for analyzing and resolving complex technical issues related to domain, hosting, web, and mail services.

Key responsibilities include:

  • Receiving and responding to technical customer inquiries via email, chat, and phone
  • Recording relevant information in the ticket system
  • Problem-solving through analysis and solution-finding
  • Creating tickets for customers or resolving issues directly over the phone
  • Providing consultation on general and administrative inquiries
  • Participating in the co-design of improvements in terms of functionalities and usability

Requirements include:

  • Strong writing skills for key texts
  • Experience with the Swiss market
  • Commercial or technical diploma in the IT sector
  • Experience in customer service
  • Pronounced customer orientation
  • Team player
  • Communicative and eloquent
  • Native or equivalent German written and spoken, mandatory fluent English
  • Knowledge of French and Italian is a plus
  • Exact and structured working methodology
  • Quick comprehension and high technical affinity
  • Wordpress experience is a plus

We offer:

  • An interesting and challenging role in a modern company
  • A motivated and successful team
  • Attractive and modern working conditions


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