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Customer Lifecycle Management Strategist
vor 1 Monat
About Us
Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.
We have an exciting opportunity for a Candidate Title to join our team as a Customer Lifecycle Management Strategist.
Your Role
- You will utilize innovative and data-driven approaches to design and execute tailored CLM strategies that optimize customer value and engagement.
- You will play a pivotal role in strengthening and expanding Capco's client network through excellent content delivery and relationship management.
- You will conduct business analysis to define clear and understandable business requirements for IT colleagues.
- You will support different business lines by following up on business requirements and conducting testing to ensure functionality delivery quality.
- You will report regularly and comprehensively on your progress and issues to key stakeholders.
- You will be reactive and support teams when issues arise to fix or mitigate them quickly.
- You will update and consult with senior management on the progress and effectiveness of CLM strategies, providing reports and insights, and working with the CLM team to refine project and CLM best practices.
Your Capco Fit
- Bachelor's degree in computer science, or a related field. A master's degree or professional certifications (e.g., BSI, Salesforce, Microsoft Dynamics) is a plus.
- Knowledge of the different business lines of a bank, their role, and interaction with the general organization.
- Key skills: Digital Onboarding: Expertise in digital onboarding processes for private clients and SMEs. Digital Channels (mobile, online banking, application): Proficient in optimizing and managing digital channels for client engagement. Digital Advisory / Omnichannel: Experience in implementing digital advisory services and omnichannel strategies. Digital Marketing / CRM: Strong skills in digital marketing and customer relationship management.
- Experience with CLM tools, such as Salesforce, BSI, HubSpot, EngageBay, for example.
