Information Technology Support Specialist

Vor 2 Tagen


Basel, Basel-Stadt, Schweiz Randstad Professionals Vollzeit
Job Description:

Randstad Professionals is partnering with a leading pharmaceutical company in search of a highly skilled Junior Desktop Analyst to support their technical operations. The ideal candidate will possess excellent communication skills, proficiency in ServiceNow and Gsuite Applications, and a passion for digital workplace solutions.

Key Responsibilities:
- Act as a digital enabler for business colleagues and functions
- Create, resolve, and close incidents/service requests within allocated timelines
- Support IT hardware lifecycle management processes
- Provide support and guidance for onsite services by leveraging internal and external providers
- Promote best practices and drive employee productivity through consultancy and personalized Roche employee experiences

Required Skills and Qualifications:
- 0-2 years of experience in desktop support or similar IT role
- Innovative problem-solving skills and result-oriented mindset
- Excellent interpersonal communication and empathy skills
- Strong consultancy skills on digital workplace tools and solutions
- Enterprise application consulting and adoption skills
- Passionate knowledge about the digital workplace

Benefits:
The selected candidate will be part of a dynamic team working in an innovative environment with opportunities for growth and professional development.

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