Change Management Intern
vor 1 Woche
Department: Technology & Information
Location: Lausanne, Switzerland
**Contract Type: Intern (12 months)**
Activity Level: 100%
Entry date: ASAP
As the Change Management Intern, your role will be to assist the User Engagement Manager with the mission to ensure the good end-user adoption of new IOC digital tools and ways of working across a range of projects.
You will mainly work on the creation of tailor-made communication and information content for various end-users groups (internal and external to the IOC) where technology drives the need for new business processes. You will also assist the User Engagement Manager in the validation of new digital tools and subsequent testing of processes and training to end-users.
**Main responsibilities**
- Analyse new processes driven by technology delivery.
- Contribute to user acceptance testing and use this testing to inform adoption materials.
- Contribute to the preparation to communication material (articles, flyers, presentations,)
- Contribute to the preparation of training material (video user guides, presentations, guidelines,)
- Assist with the organisation and animation group events with the purpose of increasing knowledge, information sharing and participant engagement measured by feedback and
- confidence of users at go live.
- Contribute to the design and analysis of satisfaction surveys and interviews to improve adoption processes.
- Contribute to the management of user groups and communities.
- Help analysing key metrics of user adoption and identify user’s needs.
**Our requirements**
- Bachelor in Digital marketing, Communication, Media or related field
- First working experience in content creation, project management, digital marketing, community management or related field
- Good understanding of what change management is and how users respond to technology implementation.
- Fluent in both French and English
- Good knowledge of Microsoft365 tools, especially SharePoint and Teams
- Knowledge of video making and content creation tools (Canva, Camtasia,), a plus
- Familiarity with Digital assets management or media database, a plus
- Excellent written and oral communication skills, (English and French)
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences.
- Ability to examine, understand and summarise technical topics or information.
- Good organisational skills
- Must be a team player and able to work collaboratively
- Come and join an organisation where the spirit of inclusion, gender equality and diversity is embedded in its DNA and which focuses on what unites us - a passion for sport and its values. Work in a flexible and rewarding environment which offers_
- competitive employee benefits and numerous incentives to live a sustainable, healthy and active life. By joining us, you become part of the Olympic Movement and help to build a better world through sport. You will have the opportunity to work with people of more than 60 nationalities_
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