Csr - Customer Services Representative

Vor 2 Tagen

Meyrin, Schweiz Signature Flight Support SA Vollzeit

**Customer Services Representative / Handling Agent**
**Job Purpose**:
As the face of Signature, it is the duty of the Customer Services team to ensure both crew and passengers are greeted promptly and professionally at Reception & receive a first-class experience throughout. Brand standards and the passenger areas should be maintained to an exceptional standard and in line with SFS brand guidelines.

**Main Responsibilities**:

- To ensure that all customers (passengers and crew) are satisfied at all times by establishing a friendly, helpful and courteous attitude, whilst being proactive and anticipative but not obtrusive.
- To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights.
- Ensure crew and passengers of departing flights have appropriate documentation checked prior to departing and escorting crew and passengers to their aircraft.
- When coming through the terminal, ensure that the passengers are accompanied to the lounge, looked after and their luggage taken care of.
- To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a Signature vehicle.
- To maintain a perfect communication and liaise with all departments and third-party suppliers to ensure that all requested services are provided for both arriving and departing aircraft.
- To carry out Reception duties & Duty Officer shifts.To discuss with your manager any ideas that may contribute to an improvement in service and efficiency.To be responsible for the closing/opening of the building when on early or late shifts.
- Prepare invoices and invoice clients when applicable
- Assist passengers and crew with immigration/emigrations formalities, including tax operations

**Knowledge, Skills and Experience Required**:

- Being able to work well under pressure and good organisational skills.
- Have a friendly and courteous attitude and like customer contact.
- Have a good understanding of high quality, personal service, and attention to detail.
- Team player and ability to help other members of the team, especially new starters through shadowing and on-the-job training.
- Fluent in English and French, the knowledge of an additional language would be an advantage.
- Must have a full driving licence.
- Shift and weekend work (early/late, bank holidays).
- Flexible approach and attitude with ability to work unsupervised.

If you feel like this position is for you and that you have the relevant skills to make, please apply

Type d'emploi : 100%

Langue:

- Anglais - très bon niveau (Exigé)

Permis/certificat:

- Permis de conduire (Exigé)

Lieu du poste : En présentiel

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