Reservation & Sales Coordinator (M/F) - Groups &

vor 7 Monaten

Gstaad, Schweiz Le Grand Bellevue Vollzeit

Reservierung
weitere: Vertrieb / Verkauf
Assistenz (Vertrieb / Verkauf)

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.

We are looking forward welcoming a new team member for the position:
**GROUPS & LEISURE SALES COORDINATOR (m/w) - 50%**

**RESERVATION AGENT - 50%**

GROUPS & LEISURE SALES COORDINATOR
- Groups :You will coordinate Groups from the enquiry stage to final invoice, collaborating with each department of the hotel to communicate all Group s related special requests and information such as VIPs, Group leaders, rooming list ensuring smooth and organized operations.
- Reporting / Sales & Marketing strategy : In order to create the most adequate Sales & Marketing seasonal strategy plan for the hotel, you will support in pulling out key data and figures from our PMS Opera at the end of each season and will co participate in elaborating the S&M strategy
- Sales Support : You will collaborate with the Sales and Market ing team on various projects in order to generate leads, manage inquiries, and convert potential guests into confirmed bookings, helping to drive revenue and occupancy.
- Covering Sales activities: While the Head of Sales is away on business trips or on ann ual leave, you will be handling all Sales related activities.
- Client Relations : As a Groups & Leisure Coordinator you will build strong, lasting relationships with our discerning clientele, understanding their needs and preferences to create tailored experiences that surpass their expectations.
- Product Knowledge: You will immerse yourself in the Le Grand Bellevue ex perience, becoming an expert on the property's amenities, services, and unique offerings, enabling you to present them persuasively to potential guests.

RESERVATION AGENT
- Professional telephone and written acceptance
- Processing of reservation requests
- Active room and voucher sales
- Creation of offers
- Maintaining the guest database
- Guest service in three languages (d/f/e) as well as the associated correspondence

GROUPS & LEISURE SALES COORDINATOR
- Groups: You will coordinate Groups from the enquiry stage to final invoice, collaborating with each department of the hotel to communicate all Groups' related special requests and information such as VIPs, Group leaders, rooming list ensuring smooth and organized operations.
- Reporting /Sales &Marketing strategy: In order to create the most adequate Sales & Marketing seasonal strategy plan for the hotel, you will support in pulling outkey data and figures from our PMS Opera at the end of each season and will co-participate in elaborating the S&M strategy.
- Sales Support: You will collaborate with the Sales and Marketing teamon various projects in orderto generate leads, manage inquiries, and convert potential guests into confirmed bookings, helping to drive revenue and occupancy.
- Covering Sales activities: While the Head of Sales is away on business trips or on annual leave, you will be handling all Sales related activities.
- Client Relations: As a Groups & Leisure Coordinator you will build strong, lasting relationships with our discerning clientele, understanding their needs and preferences to create tailored experiences that surpass their expectations.
- Product Knowledge: You will immerse yourself in the Le Grand Bellevue experience, becoming an expert on the property's amenities, services, and unique offerings, enabling you to present them persuasively to potential guests.

RESERVATION AGENT
- At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
- Good oral and written language skills (d/f/e)
- Good computer and MS Office skills
- Ideally Opera knowledge (Opera Cloud)
- Guest-oriented, professional work and sales talent

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