Customer Success Manager
vor 6 Monaten
Luware is still growing Are you excited by modern technology and passionate about exceptional service? **We are looking for as soon as possible** for a tech savvy, self-driven person who is responsible for building and maintaining relationships with our Enterprise Customers, ensuring that they are successful in using our product. This exciting role includes providing training, support, and guidance as needed, as well as identifying and addressing any potential issues. You are also responsible for upselling and cross-selling our products and services, generating referrals and owning the customer throughout the renewal process. This role is based **at our Headquarters in Zurich**.
**Your responsibilities**:
- Build and maintain relationships with customers
- Provide training and support on our products and services
- Identify and address potential issues
- Upsell and cross-sell our products and services
- Generate referrals
- Stay up-to-date on industry trends, best practices and all the latest Nimbus features
- Participate in product development and roadmap discussions
- Work with other departments to ensure that customer needs are met
- Act as the customers‘ single point of contact for any questions towards Luware
- Take on the role of Escalation Manager for customers and ensure swift resolution
- Work with customers through their renewal to keep churn low
**Your skills**:
- Tech-savvy personality who is excited by new technology
- **3+ years of experience in Customer Success**/Engineering
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Very nice to have (but not must) is MS-Teams fundamentals
- Fluent
- very good English, **German(Swiss)
- native speaker absolutely mandatory, **French
- fluent, would be very nice
- Passion for training and providing customer resolutions
- Self-driven, ambitious person who takes responsibility
- Drive continuous improvement within the company
**We do not consider recruiting agencies for this vacancy, thank you for your understanding.**:
**A Bit About Us**:
Since our foundation in 2010, our goal has been to empower organizations to communicate more effectively. We offer calling, contact center, and recording solutions that transform Microsoft Teams into a customer experience hub and help organizations to create value in every customer interaction.
We are a young and international team spread out across Switzerland, Germany, the United Kingdom, Poland, and the USA. Because of this, we often rely on Teams to keep in touch but we make sure to come together when we can. We enjoy meeting up for after-work drinks and activities.
We can’t wait to meet you
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