Customer Service Administrator

Vor 7 Tagen


Basel, Schweiz Lonza Vollzeit

**Arxada **is a pioneering leader with a powerful legacy**:O **ver 120 years **of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential. **Together we make daily life safer, cleaner, healthier and greener **. If you like making a difference, we are the company for you

Arxada is looking for a **Customer Service Administrator **for a **one-year contract **, based **in Basel or in Visp **(Switzerland).

As Customer Service Administrator, you interact directly with the customers, executing day-to-day complex activities within order process and logistics to ensure smooth operation with data accuracy and quality. You act as a bridging function in the value chain between inbound (e.g. Operations, Procurement, Supply Chain) and outbound focused functions (e.g. Marketing, Sales), facilitating information collection to handle customers’ queries.

Key responsibilities:

- Process complex customer orders in SAP.
- Dealing with our Bank in regard of Letter of Credits.
- Plan shipment to customers, using complex logistics routes.
- Liaise with manufacturing and planning to ensure availability of product.
- Liaise with Logistics to ensure shipments meet customer requirements.
- Manage import / export, shipping and other associated documentation.
- Handling and reporting of customer and vendor complaints and responsibility for Quality and DMS assistance at Basel office.
- Creating invoices or credit notes and request special export documentation in cooperation with the chamber of commerce or embassy.
- SAP master data management for customers.

Key requirements:

- Excellent experience in customer service environment.
- Understanding and knowledge of shipping inside and outside of Europe.
- Knowledge of supply chain.

Good business understanding combined with basic technical understanding (“language of the customer”).
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
- Talented in tactfully handling stressful and difficult situations.
- Team player, self-driven, can-do attitude, curious, interested in Fine Chemical markets and in general in taking up a new challenge in a competitive environment.
- Excellent skills for MS Office and SAP.
- Excellent communicator in both English and German, Swiss-German and French is an asset.
- Job at this level has significant element of problem solving using own judgement and experience.
- Arxada - Potentiating Performance_



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