Customer Service Representative

vor 3 Wochen

Basel, Schweiz Hawker Pacific Vollzeit

Summary:
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Are you ready to take off? We are looking forward to take you on board as

**Customer Service Representative (temporary)**

You are the focal point of contact for our customers, visitors, suppliers and notify appropriate parties of their arrival. Furthermore you will greet and guide customers in a welcoming, friendly and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request you will actively support and provide assistance to them. As our Specialist Customer Service Operations you provide a positive and professional first impression by exhibiting the proper appearance and service level.

Description/Tasks:

- First line customer experience - greet customers upon aircraft arrival, promoting a positive image of jet aviation as the first customer contact. organize all requested services and coordinate technical assistance, guide customers through the facility
- Proactively identify new and/or additional services, innovation and growth
- Proactive management of the customer and pilots’ lounge.
- Proactive management and coordination of the customer offices.
- Greet departing customers, confirm the aircraft is released from handling side
- Maintain the daily planning schedule for arrivals and departures
- Organize requested services for internal customers, support integrated teams, planning and production
- Take care of handling requests and distribute the information to the appropriate aircraft groups
- Direct link between the company and the border police, the airport and the external service providers
- Manage Customer events organization and develop constantly new ideas for events or locations.
- Increase customer satisfaction by understanding needs and responding quickly to them.
- Increase customer satisfaction by understanding needs and responding quickly to them
- Best practice sharing and continuous improvements with other sites
- Proactively seek for customer service improvements and customer satisfaction
- Adhere to the company standards of excellence for exceptional customer service, grooming and dress code.
- Build and keep up a good communication to all customer relevant units and the customer service team.
- Adhere to all EHS policy and procedures
- Report EHS hazards, incidents and injuries. Be familiar with emergency instructions
- Comply with the EHS rules (work instructions, personal protective equipment,..)

Qualification/Experience:

- Successfully completed apprenticeship in the field of hospitality, hotel management or equivalent aviation background
- Two years’ related experience as a commercial driver strongly preferred
- Driving license
- Fluent in English (written and spoken) + French or German - all three languages would be of an advantage
- Customer service and safety focused
- Excellent communications, customer service and people skills
- Results driven - able to execute with high personal accountability
- Strong initiative and self-direction
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
- Charming, friendly, team oriented personality with willingness to serve
- Effective interpersonal and communication skills
- Impeccable manners
- Flexible - willingness to work occasionally during out of office hours
- Proactive and creative for new ideas and improvement

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