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Customer Service Representative

vor 3 Monaten

Basel, Schweiz World Courier Vollzeit

- What you will be doing
World Courier
- Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.
- #INDWC
ZIEL DER STELLE:

- Erste Anlaufstelle für Key Accounts für Beratung und Ausarbeitung von massgeschneiderten Lösungen von zeitkritischen, komplexen und temperatursensiblen Sendungen (GDP/GMP) sowie deren Bearbeitung und Abwicklung zu Luft und Strasse.

VERANTWORTLICHKEITEN:

- Erster Ansprechpartner für unsere Kunden.
- Betreuung des Kundenstamms und Kontaktpflege zu Partnern;
- Entgegennahme von Transportaufträgen im Bereich Export und Import und einpflegen der Daten im TMS;
- Selbständige Abwicklung von Import
- und Exportsendungen per Luftfracht und auf der Strasse sowie Sicherstellen einer termingerechten, EDV-gestützten Sendungsabwicklung;
- Versandplanung unter Gewährleistung optimaler Lieferabläufe und Einhaltung der Standardarbeitsabläufen (SOP) und aller relevanten Vorschriften (z.B. ADR/DGR/IATA, etc.);
- Beschaffen und prüfen der notwendigen Dokumente für Export (Bewilligungen etc.)
- Erstellen der Luftfrachtpapiere
- Erstellen der Ausfuhr oder elektronische Zollabwicklung im Datensystem
- Buchen der Sendungen bei den Airlines;
- Kontrolle und labeln der Sendungen in der Niederlassung und deren Vorbereitung für den Weitertransport;
- Reverse-Management von Mehrwegverpackungen und deren rechtzeitige Positionierung am gewünschten Standort;
- Selbständige Planung der Kühlkette, inkl. Wahl der idealen “Cold-Chain” Verpackung
- Erstellung von Offerten und Bearbeitung von Reklamationen, Mitarbeit beim Deviation Management (Capa-Reports);
- Koordination mit administrativen Stellen mit dem Schwerpunkt Abrechnung und der Kontrolle des Rechnungseingangs;
- Teilnahme an internen und externen Schulungen sowie Einhalten der Termine im Online-Tool.
- VORGESETZTEN STELLEN:

- Supervisor Customer Service, ferner Customer Service Country Manager
What your background should look like
ANFORDERUNGEN AN ERFAHRUNG UND AUSBILDUNG:
- Ausbildung im Bereich Spedition
- und Logistikdienstleistung oder eine vergleichbare kaufmännische Ausbildung-
- Mehrjährige Erfahrung in der internationalen (Luftfracht-)Spedition und/oder im Customer Service einer vergleichbaren Industrie-
- Fliessende Deutsch/Französisch Kenntnisse (Wort und Schrift)-
- Fortgeschrittene Englischkenntnisse (mind. Level B2)-
- Sichere Anwendung der MS Office Produkte (Excel, Word, Powerpoint)ANFORDERUNGEN AN MINDESTKOMPETENZEN, KENNTNISSE UND FÄHIGKEITEN:
- Strukturiertes, exaktes und effizientes Arbeiten-
- Hohes Engagement, Belastungsfähigkeit und uneingeschränktes Bekenntnis zu Qualität-
- Gepflegtes Erscheinungsbild und tadelloses Auftreten-
- Kommunikation als Kernkompetenz-
- Hohe Ziel
- und Kundenorientierung-
- Teamfähigkeit/Selbständigkeit/Eigeninitiative-
- Felxible Arbeitszeiten / Bereitschaftsdienst möglichWhat AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit


Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier Switzerland S.A.

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.