Customer Service Director
vor 7 Monaten
Reference Code: 98731**Customer Service Director (H/F/X)**:
- Neuchatel, NE, CH- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.
Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.
Within our dynamic brand and in our Customer Service department in full transformation, we are currently looking for:
**Customer Service Director**
**YOUR MISSION**:
You will be in charge to lead Customer Service operations and strategy to provide quality and excellence to all internal and external clients.
As a member of the Operations committee, you will contribute to ensure a fluid cooperation. Furthermore, you will represent the values of the Group and demonstrate commitment to actively participate to Group CS initiatives and projects
**HOW WILL YOU MAKE AN IMPACT?**
**OPERATIONAL MANAGEMENT**
- Ensure Group and Brand policies are applied.
- Manage HQ & overall platform performance (repair leadtime, quality and customer satisfaction) in accordance with Group and Region guidelines.
- Coordinate internal customer service operations (administration, CS logistics and technical departments).
- Optimize internal flow and organization on a continuous improvement process and lead business transformation and change management.
- Perform projects to leverage local synergies to improve the network quality, repair lead-time and productivity.
- Enhance the external network customer service use in relation with internal network and control sub-contracting costs and internal workload.
- Prepare, submit and control CS budget & PNL supporting the customer service strategy.
- Ensure a fluid cooperation with all the manufacture department, optimize both global and local load and capacities
- Promote 4.0 initiatives, in line with the Maison and Group roadmap
- Actively participate to the quality feedback loop, to allow the Maison to achieve its ambitious target.
**NETWORK SUPPORT**
- Partner with local brand representatives (claims management, boutiques support ): regular meetings and pro-active & client centric communication.
- Support local dealers: regular visit, collect customer satisfaction feedback
- Facilitate technical support and EXTRA roll-out with regional team
**MANAGEMENT**
- Be the reference in promoting the Brand's values.
- Explain company orientations, progress to be made, indicators and projects.
- Coach, manage, monitor and evaluate employees to ensure quality of work and achievement of objectives (FD, appraisals, regular feedback).
- Delegate, considering skills and availability.
- Develop versatility and maintain the department matrix.
- Contribute to developing and maintaining a healthy and stimulating work environment, ensure internal fairness and manage conflicts.
- Foster creativity and promote teamwork.
- Enforce rules and discipline (internal regulations), as well as health and safety regulations.
**HOW WILL YOU EXPERIENCE SUCCESS**
- You possess a master degree in business or industrial engineering or minimum combined to at least 15 years of experience in a customer service department and minimum 10 years experience in team management
- You have proven experience abroad, in a market or on a CS repair platform
- English - bilingual level required, other language skills are an advantage.
- You are client-centric, rigorous, results oriented, you are an excellent communicator and a true team player.
**HOW DO WE KEEP YOU SMILING**
- You will be part of a dynamic Maison where your skills and talents will be recognized.
- You will share with us the same values such as “enriching communities, care attitude, continuous improvement, efficient accountability”.
- You will work in a multicultural environment and develop international experience.
- You will navigate with us on our sustainability journey.
- You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group.
**INTERVIEW PROCESS**
**2nd Stage** - onsite interview with HR & the Hiring manager
**3rd Stage** -Interview with potential peers.
**Would you like to be a modern hero?**
Connect with us :
-
Strategic Customer Value Director
vor 1 Monat
Basel, Basel-Stadt, Schweiz Adobe VollzeitAbout the RoleWe are seeking a Director of Customer Value to join our team at Adobe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our largest and most strategic customers. Your primary focus will be on guiding these customers through their digital transformation journeys, ensuring that...
-
Director, Customer Value
vor 7 Monaten
Basel, Schweiz Adobe VollzeitOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Senior Director Global Customer Experience
vor 1 Monat
Basel, Schweiz General Dynamics Corporation VollzeitSenior Director Global Customer ExperienceLocation: Basel, CHFlexible Work Arrangement: HybridCareer Level: ManagementRequisition Id: 3058Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide, we enable global flight with passion.Position...
-
Senior Director Global Customer Experience
vor 2 Monaten
Basel, Schweiz Jet aviation VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Senior Director Global Customer Experience
vor 3 Wochen
Basel, Schweiz Jet Aviation AG VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Manager Customer Service
vor 6 Monaten
Basel, Schweiz Jet Aviation VollzeitManage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel. **Main Responsibilities**: - To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization. - first line customer experience - greet customers upon aircraft...
-
Sales Director Aftermarket Services
vor 6 Monaten
Basel, Schweiz Jet Aviation VollzeitAs part of our growth strategy, Jet Aviation is looking for an ambitious and self-motivated Sales Director Aftermarket Services with a background in the (business) aviation industry. You will be accountable to engage with potential new customers offering spare parts, component repairs, engineering services and production solutions. You will achieve this...
-
Global Customer Experience Strategist
vor 2 Monaten
Basel, Basel-Stadt, Schweiz Jet aviation VollzeitRole OverviewWe are seeking a visionary Senior Director Global Customer Experience to drive the development and implementation of a comprehensive global customer experience strategy. This strategic role will be responsible for crafting a seamless customer experience across our four lines of service, ensuring alignment with our brand promise of being the...
-
Manager Customer Service
vor 3 Wochen
Basel, Schweiz Jet Aviation AG Vollzeit**Manager Customer Service**: - Location: Basel, CH- Flexible Work Arrangement: Onsite- Job Category: Fixed Base Operations (FBO)- Career Level: Professional- Requisition Id: 3327Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft...
-
Manager Customer Service
vor 3 Wochen
Basel, Schweiz Jet aviation VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Global Customer Experience Visionary
vor 4 Wochen
Basel, Basel-Stadt, Schweiz Jet aviation VollzeitAbout Jet AviationSince 1967, Jet Aviation has been a pioneer in crafting exceptional flight experiences. From its humble beginnings in Basel, Switzerland, to its current presence in over 50 locations worldwide, the company has grown into a global leader in aviation services.Role SummaryWe are seeking a dynamic Senior Director Global Customer Experience to...
-
Manager Customer Service
vor 3 Wochen
Basel, Schweiz Jet Aviation AG VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Head of Customer Service
vor 6 Monaten
Basel, Schweiz MyCamper VollzeitMyCamper is the largest sharing platform for camping vehicles in Sweden, Norway, Finland, Denmark and Switzerland. Our mission is to make camping accessible for everyone by making better use of existing resources. The head of customer service is responsible for ensuring the MyCamper customers receive excellent customer service. You lead the team across two...
-
Customer Services Excellence Flight Support
vor 7 Monaten
Basel, Schweiz Jet Aviation AG VollzeitYou are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you...
-
Customer Services Excellence Flight Support
vor 7 Monaten
Basel, Schweiz Hawker Pacific VollzeitSummary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Customer Service Excellence Representative
vor 2 Wochen
Basel, Schweiz Jet Aviation AG Vollzeit**Customer Service Excellence Representative**: - Location: Basel, CH - Flexible Work Arrangement: Onsite - Job Category: Fixed Base Operations (FBO) - Career Level: Professional - Requisition Id: 3328 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50...
-
Customer Service Agent
vor 6 Monaten
Basel, Schweiz Brenntag Vollzeit**CUSTOMER SERVICE AGENT - COPY**: Our team in **Basel** currently has an opening for a **Customer Service Agent - copy** **YOUR ROLE & RESPONSIBILITIES**: - Verantwortung für die gesamte Auftragsabwicklung (Bestellannahme, Auftragsbestätigung, Auslieferung, Transportauftrag, Terminkoordination) - Selbständige, eigenverantwortliche Planung und...
-
Director, Global Client Services Operational
vor 7 Monaten
Basel, Schweiz Thermo Fisher Scientific Vollzeit**Director, Global Client Services Operational Excellence** **R-01225157** The Director, Global Client Services Operational Excellence will be responsible for managing a team of SMEs in the clinical trial space that drives continuous improvement across our clinical services and bioservices team of clinical trial demand planning, packaging and distribution...
-
Customer Service Excellence Representative
vor 2 Wochen
Basel, Schweiz Jet aviation VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Director, Strategic Marketing, Drug Product Services
vor 6 Monaten
Basel, Schweiz Lonza VollzeitSwitzerland, BaselDirector - Strategic Marketing Location - Basel Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we...
