Customer Service Representative

Vor 2 Tagen


Basel, Schweiz Cencora Vollzeit

- What you will be doing
World Courier:

- Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide Cencora, ranked #11 on the Fortune 500.
- For more information visit
- #INDWC #LI-Onsite
- ZIEL DER STELLE:
Erste Anlaufstelle für Key Accounts für Beratung und Ausarbeitung von massgeschneiderten Lösungen von zeitkritischen, komplexen und temperatursensiblen Sendungen (GDP/GMP) sowie deren Bearbeitung und Abwicklung zu Luft und Strasse.

VERANTWORTLICHKEITEN:
Erster Ansprechpartner für unsere Kunden.
- Betreuung des Kundenstamms und Kontaktpflege zu Partnern;
- Entgegennahme von Transportaufträgen im Bereich Export und Import und einpflegen der Daten im TMS;
- Selbständige Abwicklung von Import
- und Exportsendungen per Luftfracht und auf der Strasse sowie Sicherstellen einer termingerechten, EDV-gestützten Sendungsabwicklung;
- Versandplanung unter Gewährleistung optimaler Lieferabläufe und Einhaltung der Standardarbeitsabläufen (SOP) und aller relevanten Vorschriften (z.B. ADR/DGR/IATA, etc.);
- Beschaffen und prüfen der notwendigen Dokumente für Export (Bewilligungen etc.)
- Erstellen der Luftfrachtpapiere
- Erstellen der Ausfuhr oder elektronische Zollabwicklung im Datensystem
- Buchen der Sendungen bei den Airlines;
- Kontrolle und labeln der Sendungen in der Niederlassung und deren Vorbereitung für den Weitertransport;
- Reverse-Management von Mehrwegverpackungen und deren rechtzeitige Positionierung am gewünschten Standort;
- Selbständige Planung der Kühlkette, inkl. Wahl der idealen “Cold-Chain” Verpackung
- Erstellung von Offerten und Bearbeitung von Reklamationen, Mitarbeit beim Deviation Management (Capa-Reports);
- Koordination mit administrativen Stellen mit dem Schwerpunkt Abrechnung und der Kontrolle des Rechnungseingangs;
- Teilnahme an internen und externen Schulungen sowie Einhalten der Termine im Online-Tool.

VORGESETZTEN STELLEN:
Supervisor Customer Service Key Accounts
- ferner Country Customer Service Manager

ANFORDERUNGEN AN ERFAHRUNG UND AUSBILDUNG:
- Ausbildung im Bereich Spedition
- und Logistikdienstleistung oder eine vergleichbare kaufmännische Ausbildung-
- Mehrjährige Erfahrung in der internationalen (Luftfracht-)Spedition und/oder im Customer Service einer vergleichbaren Industrie-
- Fliessende Deutsch/Französisch Kenntnisse (Wort und Schrift)-
- Fortgeschrittene Englischkenntnisse (mind. Level B2)-
- Sichere Anwendung der MS Office Produkte (Excel, Word, Powerpoint)ANFORDERUNGEN AN MINDESTKOMPETENZEN, KENNTNISSE UND FÄHIGKEITEN:
- Strukturiertes, exaktes und effizientes Arbeiten-
- Hohes Engagement, Belastungsfähigkeit und uneingeschränktes Bekenntnis zu Qualität-
- Gepflegtes Erscheinungsbild und tadelloses Auftreten-
- Kommunikation als Kernkompetenz-
- Hohe Ziel
- und Kundenorientierung-
- Teamfähigkeit/Selbständigkeit/Eigeninitiative-
- Felxible Arbeitszeiten / Bereitschaftsdienst möglichWhat your background should look like
- MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Provide leadership and direction o Ensure optimum productivity Run a safe, clean and harassment free environment o Communicate and build professional relationships o Approachable Train/Coach others Motivate others Professional conduct and role model for the department Proficiency in World Courier systems (TMS, OMNI, Jetstream, OptiView, etc.)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier Switzerland S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity



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