Managed Services Operations Lead
Vor 5 Tagen
Managed Services Operations Lead - DACH
Job Summary:
- Provide elite service experience for customers by leading a team of PaaS-specialists as a Managed Services Operations Lead.
- Work with the Managed Services team in Germany and Switzerland to continuously improve processes and unleash personal potential and talent.
- Responsible for driving operational excellence and managing contractual commitments.
**Responsibilities**:
- Understand customer business needs and translate them into a roadmap and enhancement projects.
- Continuously improve the team's way of working.
**Requirements**:
- Bachelor's or Master's degree in Computer Engineering, IT and/or Business.
- Fluency in English and German. French is a plus.
- Demonstrable experience leading a team of at least 5 members.
- Hands-on experience with configuring and customizing functions.
- Experience with testing to ensure solutions meet customer requirements.
- Demonstrable ServiceNow knowledge.
- Strong verbal and written communication skills for driving customer and internal communications.
- ServiceNow Administrator Certification is preferred, CIS certification is a plus.
- Passion for first-in-class service and friendliness.
- Creative and analytical in a problem-solving environment, with an eye for details.
Please get in touch directly with **Nikolas Gkoltsos** (+41 44 229 99 34) () or send him your CV and testimonials today through the link in the advert.
If you have any questions about our positions or our company, please do not hesitate to contact us.
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