Managed Services Operations Lead

Vor 5 Tagen


Basel, Schweiz Experis Vollzeit

Managed Services Operations Lead - DACH

Job Summary:

- Provide elite service experience for customers by leading a team of PaaS-specialists as a Managed Services Operations Lead.
- Work with the Managed Services team in Germany and Switzerland to continuously improve processes and unleash personal potential and talent.
- Responsible for driving operational excellence and managing contractual commitments.

**Responsibilities**:

- Understand customer business needs and translate them into a roadmap and enhancement projects.
- Continuously improve the team's way of working.

**Requirements**:

- Bachelor's or Master's degree in Computer Engineering, IT and/or Business.
- Fluency in English and German. French is a plus.
- Demonstrable experience leading a team of at least 5 members.
- Hands-on experience with configuring and customizing functions.
- Experience with testing to ensure solutions meet customer requirements.
- Demonstrable ServiceNow knowledge.
- Strong verbal and written communication skills for driving customer and internal communications.
- ServiceNow Administrator Certification is preferred, CIS certification is a plus.
- Passion for first-in-class service and friendliness.
- Creative and analytical in a problem-solving environment, with an eye for details.

Please get in touch directly with **Nikolas Gkoltsos** (+41 44 229 99 34) () or send him your CV and testimonials today through the link in the advert.

If you have any questions about our positions or our company, please do not hesitate to contact us.


  • Account Manager Cloud

    vor 11 Stunden


    Mägenwil, Basel, St. Gallen, Bern oder Rotkreuz, Schweiz Bechtle Schweiz AG, Systemhaus Deutschschweiz Vollzeit

    Deine Aufgaben  Aktiver Verkauf von Managed Service Lösungen, generellen IT-Lösungen und IT Full Sourcing Projekten im Kundensegment KMU Bearbeiten von Leads und Positionierung des Angebotes bei potenziellen Neukunden Leadowner für Kampagnen im Segment KMU und im Bereich Managed Services Erkennen aktueller Bedürfnisse im Cloud und Managed Services...


  • Basel, Schweiz ROCKEN Vollzeit

    Unser ROCKEN Partner ist einer der grössten IT-Gesamtlösungsanbieter für KMU und Enterprise-Kunden. Mit über 30 Jahren Erfahrung im IT-Business vertritt unser Partner die Werte Qualität, Verlässlichkeit und Persönlichkeit. Die rund um die Schweiz verteilten Standorte garantieren lokale Präsenz, schnellen Service und eine persönliche, kundennahe...


  • Basel, Schweiz Citi Vollzeit

    Business & Travel Shared Services Generalist is an intermediate-level professional responsible for execution of BTSS functions, supporting and directly reporting to Switzerland BTSS Country Manager to ensure operational productivity and efficiency. The following products are delivered by BTSS: Mail and Distribution (including mailroom operation, messenger...


  • Basel, Schweiz GE Vernova Supply Chain Operations Vollzeit

    **Job Description Summary**: Job Description Summary The Environment and Properties Risk Leader is responsible for leading the strategy of the environmental & properties risks across the GE Vernova businesses. This individual also leads a team of EHS Technical Project Managers across the GE Vernova businesses. The Risk Leader functions as a partner to a...


  • Basel, Schweiz Roche Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...


  • Basel, Schweiz Sobi Vollzeit

    Sobi offers the opportunity to work at an international pharmaceutical company focused on specialty pharmaceuticals meeting the high medical needs of rare disease patients and providing treatment and services to them. Our employees come from a variety of backgrounds within research, healthcare, industry and the academic sphere. **Role and Function**: Market...


  • Basel, Schweiz Arxada Vollzeit

    Posted Job Advert Global End User and Site Services Lead Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and...


  • Basel, Schweiz TTEC Vollzeit

    What You'll be DoingHave a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You'll also manage and support day-to-day operations, processes, and reporting. You'll...


  • Basel, Schweiz F. Hoffmann-La Roche Gruppe Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...


  • Basel, Schweiz F. Hoffmann-La Roche AG Vollzeit

    time left to apply End Date: January 29, 2025 (30+ days left to apply)job requisition id 202411-128104Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied...


  • Basel, Schweiz Roche Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...


  • Basel, Schweiz Global Kader Personal Vollzeit

    **EINFÜHRUNG**:As a preferred supplier for Roche Basel we are looking for an individual as **Clinical Operations Lead (Legacy BOPM)**: (contract for 1 year duration, with possible extension). The earliest start date is within the end of July. Onsite work will be required. Details about Remote/Home Office are to be discussed with the...


  • Basel, Schweiz CTC Resourcing Solutions Vollzeit

    The Life Science Career Network Our client is a pioneer in Drug Discovery and Development and one of the frontrunners in Personalised Healthcare. As the world's largest R&D spender in the pharmaceutical and diagnostics domain, they work in a vast number of drug discovery & therapeutic areas and are highly recognized internationally. A leader in the field of...


  • Basel, Schweiz Roche Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...


  • Basel, Schweiz LGT Capital Partners Vollzeit

    Responsibility for the operational client onboarding in Liquid Markets for our funds and segregated accounts offering and coordination of operations related activities; - Close collaboration with client services, investment operations, structuring and service providers to manage successful onboarding; - Proactive management of client requirements on data and...


  • Basel, Schweiz On AG Vollzeit

    At a Glance: As an On Customer Service Lead with a focus on E-Commerce (DTC), your number one job is to ensure On’s customers are happy! Part of your goal is to help us become the best sports company in the industry. With your experience in a DTC customer focused environment, you will bring the necessary expertise of working with accounts and retail...


  • Basel, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Clinical Operations Therapeutic Area Leader - Neurology, BaselClient:Genentech, IncLocation:Basel, Switzerland; South San Francisco, United States; Welwyn, England; or Mississauga, Canada HQ sites.Job Category:OtherJob Reference:e25eebd7d211Job Views:7Posted:21.01.2025Expiry Date:07.03.2025Job Description:At...


  • Basel, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Clinical Operations Therapeutic Area Leader - Immunology, BaselClient:Genentech, IncLocation:Job Category:OtherJob Reference:e865ba4f4ad5Job Views:8Posted:21.01.2025Expiry Date:07.03.2025Job Description:At Roche/Genentech Pharma Product Development Global Clinical Operations (PDG), we are determined to transform...


  • Basel, Schweiz SimplyVision GmbH Vollzeit

    For our customer located in Basel/Switzerland we are currently looking for a**: Clinical Operations Lead **(M/F/d) - Location: Basel - Branch: Pharma - Duration: 1 year+ **Tasks & Responsibilities** OUR INITIAL FOCUS: As a Clinical Operations Lead, your initial responsibilities will include: - Provide BIOMARKER OPERATIONAL EXCELLENCE by planning,...


  • Basel, Schweiz ABB Vollzeit

    **Compliance Operations Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...