Customer Services Excellence Flight Support
vor 9 Monaten
You are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you will actively support and provide assistance to them. As Specialist in Customer Services Excellence Flight Support you provide a positive and professional first impression by exhibiting the proper appearance and service level.
- Description/Tasks:
- First line customer experience - greet customers upon aircraft arrival, promoting a positive image of jet aviation as the first customer contact
- Proactive support in the customer and pilots’ lounge
- Proactive management and coordination of the customer offices
- Greet departing customers, confirm the aircraft is released from handling side
- Maintain the daily planning schedule for arrivals and departures
- Take care of handling requests and distribute information to the appropriate aircraft groups
- Direct link between the company and the border police, the airport and the external service providers
- Issue visitor and customer badges
- Answering incoming calls to the main phone line and route calls appropriately
- Ensure the reception and waiting area is tidy
- Cooperate closely with the Customer Service teams to secure efficient and professional customer handling
- Coordinate customer transportation requests with VIP drivers, taxi companies and hotels
- Manage and update the daily pick-up list and coordinate changes with the drivers
- Coordinate car parking with our Security Team
- Adhere to the company standards of excellence for exceptional customer service, grooming and dress code
- Adhere to all EHS policy and procedures
- Qualification/Experience:
- Successfully completed apprenticeship in the field of hospitality, hotel management or equivalent aviation background
- Two years’ related experience as a commercial driver strongly preferred
- Driving license
- Fluent in English (written and spoken), French and German would be an advantage
- Customer service and safety focused
- Excellent communications, customer service and people skills
- Results driven - able to execute with high personal accountability
- Strong initiative and self-direction
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
- Charming, friendly, team oriented personality with willingness to serve
- Effective interpersonal and communication skills
- Impeccable manners
- Flexible - willingness to work occasionally during out of office hours
- Proactive and creative for new ideas and improvement
- Jet Aviation AG
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