Customer Services Excellence Flight Support

vor 1 Woche

Basel, Schweiz Hawker Pacific Vollzeit

Summary:
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Are you ready to take off? We are looking forward to take you on board as

**Customer Services Excellence Flight Support - 6 months**

You are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you will actively support and provide assistance to them. As Specialist in Customer Services Excellence Flight Support you provide a positive and professional first impression by exhibiting the proper appearance and service level.

Description/Tasks:

- First line customer experience - greet customers upon aircraft arrival, promoting a positive image of jet aviation as the first customer contact
- Proactive support in the customer and pilots’ lounge
- Proactive management and coordination of the customer offices
- Greet departing customers, confirm the aircraft is released from handling side
- Maintain the daily planning schedule for arrivals and departures
- Take care of handling requests and distribute information to the appropriate aircraft groups
- Direct link between the company and the border police, the airport and the external service providers
- Issue visitor and customer badges
- Answering incoming calls to the main phone line and route calls appropriately
- Ensure the reception and waiting area is tidy
- Cooperate closely with the Customer Service teams to secure efficient and professional customer handling
- Coordinate customer transportation requests with VIP drivers, taxi companies and hotels
- Manage and update the daily pick-up list and coordinate changes with the drivers
- Coordinate car parking with our Security Team
- Adhere to the company standards of excellence for exceptional customer service, grooming and dress code
- Adhere to all EHS policy and procedures

Qualification/Experience:

- Successfully completed apprenticeship in the field of hospitality, hotel management or equivalent aviation background
- Two years’ related experience as a commercial driver strongly preferred
- Driving license
- Fluent in English (written and spoken), French and German would be an advantage
- Customer service and safety focused
- Excellent communications, customer service and people skills
- Results driven - able to execute with high personal accountability
- Strong initiative and self-direction
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
- Charming, friendly, team oriented personality with willingness to serve
- Effective interpersonal and communication skills
- Impeccable manners
- Flexible - willingness to work occasionally during out of office hours
- Proactive and creative for new ideas and improvement

  • Customer Services Excellence Flight Support

    vor 2 Wochen

    Basel, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Customer Services Excellence Flight Support

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Hawker Pacific Vollzeit

    Summary:Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Customer Services Excellence Flight Support

    vor 1 Monat

    Basel, Schweiz Jet Aviation AG Vollzeit

    You are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you...

  • Customer Services Excellence Flight Support

    vor 2 Monaten

    Basel, Schweiz Jet Aviation AG Vollzeit

    You are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you...

  • Customer Services Excellence Flight Support

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Jet Aviation AG Vollzeit

    You are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you...

  • Internship - Customer Service - 6 Months

    vor 2 Monaten

    Basel, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Internship - Customer Service - 6 Months

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Hawker Pacific Vollzeit

    Summary:Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Manager Customer Service

    vor 2 Monaten

    Basel, Schweiz Jet Aviation Vollzeit

    Manage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel. **Main Responsibilities**: - To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization. - first line customer experience - greet customers upon aircraft...

  • Manager Customer Service

    Vor 3 Tagen

    Basel, Schweiz Jet Aviation Vollzeit

    Manage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel. **Main Responsibilities**: - To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization. - first line customer experience - greet customers upon aircraft...

  • Manager Customer Service

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Jet Aviation Vollzeit

    Manage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel.Main Responsibilities: To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization.- first line customer experience - greet customers upon aircraft arrival,...

  • Customer Excellence Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Lonza Vollzeit

    Switzerland, BaselToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...

  • Internship - Customer Service - 6 Months

    vor 4 Wochen

    Basel, Schweiz Jet Aviation AG Vollzeit

    You are part of the team who is the focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to support in delivering uncompromising customer service standards. If...

  • Internship - Customer Service - 6 Months

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Jet Aviation AG Vollzeit

    You are part of the team who is the focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to support in delivering uncompromising customer service standards. If...

  • Customer Service Support 80

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Batterman Consulting Basel AG Vollzeit

    **Unser Kunde**Unser Kunde, die Merz Pharma (Schweiz AG) mit Sitz in Allschwil (BL), ist ein führender Spezialist in der Pharmabranche und zeichnet sich durch sein Streben nach innovativen, bedürfnisgerechten Gesundheitsprodukten und kontinuierlicher Weiterentwicklung in Technologien und Dienstleistungen aus. Als Teil der Merz Group bietet das Team...

  • Bereichsleiter in Customer Services

    vor 2 Monaten

    Basel, Schweiz Work Selection Vollzeit

    **Beschreibung**: Sie übernehmen gerne Verantwortung und wollen einen ganzen **Geschäftsbereich in einem komplexen und technischen IT-Umfeld weiterentwickeln**? Als erfahrener **Leader mit positiven Mindset** wollen Sie verschiedene **Teams motivieren, fördern und führen**? Sie wollen Ihre Karriere weiter ausbauen und schätzen **Eigenverantwortung und...

  • Bereichsleiter in Customer Services

    vor 2 Monaten

    Basel, Schweiz Universität Basel Vollzeit

    Sie übernehmen gerne Verantwortung und wollen einen ganzen **Geschäftsbereich in einem komplexen und technischen IT-Umfeld weiterentwickeln**? Als erfahrener **Leader mit positiven Mindset **wollen Sie verschiedene **Teams motivieren, fördern und führen**? Sie wollen Ihre Karriere weiter ausbauen und schätzen **Eigenverantwortung und Freiraum in der...

  • Customer Excellence Manager

    vor 3 Wochen

    Basel, Schweiz Lonza Vollzeit

    Switzerland, BaselToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...

  • Head of Sales Excellence and Customer Centricity

    vor 3 Wochen

    Basel, Schweiz Lonza Vollzeit

    Switzerland, BaselToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...

  • Management Consultant

    vor 2 Monaten

    Basel, Schweiz Arcondis Vollzeit

    Über uns- Unsere Arbeit- Services- Karriere- Media- Kontakt- DEManagement Consultant - Customer Excellence & Medical Communication Business Services - Basel, Frankfurt ABOUT ARCONDIS ARCONDIS is a global consulting company with an exclusive focus on the healthcare and life science industries, with their particularly demanding requirements on quality and...

  • Head of Sales Excellence and Customer Centricity

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Lonza Vollzeit

    Switzerland, BaselToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...