Manager, Global Customer Management

vor 3 Wochen

Zurich, Schweiz The Coca-Cola Company Vollzeit

**Position Overview**:
At the Coca-Cola Company, we are a center of excellence who work collaboratively to find new and innovative ways to strategically move the business forward by leading, developing, and executing digital strategy throughout our customer and Bottler relationships.

The job scope of the role includes developing system aligned, customer strategy with assigned customer(s) to drive value creation based upon the category of the customer within the model below. This reflects both driving topline growth and/or managing margin erosion with specific objectives by type of customers.

**LOCATION: Europe Flexible**

**What You’ll Do for Us**:

- ** STRATEGY DEVELOPMENT**:

- Develop customer strategy within our system business priorities, topline revenue targets. Build system engagement approach with customers, securing alignment on contact strategy.
- Create joint business plan with customer based upon approved customer strategy (global or regional governance).
- ** NEGOTIATION & INFLUENCING**:

- Negotiate complex agreements with customer(s), many of them multi-year, multi-country. In some cases, the GAD is accountable for the full negotiation and in others they are an influencer and a bottler makes the ultimate decision. To account for this, please refer to the scope of responsibility detail.
- Influence System to execute those customer development/JBP strategies and playbooks to operationalize opportunities.
- ** FINANCIAL MANAGEMENT**:

- Accountable for: NSR growth, Transactions growth, System profit, NARTD share and Customer Satisfaction.
- Minimize system financial exposure in value extraction negotiations and maximize impact of pay for performance elements in international agreements. Prepare business cases (growth opportunities) /scenario plans (value extraction mitigation) to facilitate effective decision making by BUs and bottlers. Follow governance protocols for securing approval for negotiation and executing mandate.
- Provide accurate reporting to BU leadership and bottlers, especially with the largest customers with impact on our financial results. Follow all code of business conduct requirements.
- Lead regular stewardship with customer. Deliver consistency in stewarding Ko system business results as well as profit contribution level of our brands to customer (e.g. GMROII)
- ** COMMMUNICATION**
- External: Communicate directly with several senior level customer profiles, including up to CEO engagement. Adept at communicating KO and bottler business strategies, brand strategies, sustainability as well as an ability to connect opportunities based upon the customers business strategy.
- Internal: Interacts with both operational and senior system leaders. Must be able to succinctly steward the business opportunities as well as risk. Must be able to engage with both bottling leadership in a market on implications beyond the individual customer as well as giving clear direction to the bottler sales teams working on that customer. Must be proficient at effectively handling customer issues and misalignments in a manner that is both objective, transparent, as well as balanced while positively contributing to the customer relationship.
- ** PEOPLE LEADERSHIP**
- Indirect: Leadership of virtual system team made up primarily of bottler sales teams employed by the bottler in the individual markets

**Qualification & Requirements**:

- Minimum number of years: 10 years in customer facing, either in the system or relevant CPG or retailer experience. Bottler experience is particularly relevant.
- Education: Requirement a university degree, and in some cases a master's degree preferred.
- Role is viewed as a pass-through role to develop talent to move forward into more senior customer management over a period of approximately three years.

**Key Knowledge Requirements**:
**Mastery of (required)**:

- Global Customer Management
- Complex Negotiation
- Financial Levers for Growth
- Communication to multi-cultures

**Broad expertise in (Good to have)**:

- Operating in Global Markets
- Connecting with customers processes and tools knowledge
- Application of brand knowledge
- Forecasting
- Connecting our global system for maximum value/growth

**What We Can Do For You**:

- ** Iconic Brand**:Work on the most recognized brand in the world and be part of developing the brands next chapter.
- ** Exposure to World Class Leaders**: Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.
- ** Learning Culture**:Access to resources such as Coke University, LinkedIn Learning and management programs that give you the resources to continually develop your skills and knowledge.

**Skills**:
Leadership; Social Media; Sales Channel Development; Conversion Rate; Structured Query Language (SQL); Marketing Campaigns; Digital Advertising; Branding; Media Buying; Product Commercialization; Channels Strategy; Marketing Strategies; Alte

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