Manager, Global Customer Management
Vor 2 Tagen
**Position Overview**:
At the Coca-Cola Company, we are a center of excellence who work collaboratively to find new and innovative ways to strategically move the business forward by leading, developing, and executing digital strategy throughout our customer and Bottler relationships.
The job scope of the role includes developing system aligned, customer strategy with assigned customer(s) to drive value creation based upon the category of the customer within the model below. This reflects both driving topline growth and/or managing margin erosion with specific objectives by type of customers.
**LOCATION: Europe Flexible**
**What You’ll Do for Us**:
- ** STRATEGY DEVELOPMENT**:
- Develop customer strategy within our system business priorities, topline revenue targets. Build system engagement approach with customers, securing alignment on contact strategy.
- Create joint business plan with customer based upon approved customer strategy (global or regional governance).
- ** NEGOTIATION & INFLUENCING**:
- Negotiate complex agreements with customer(s), many of them multi-year, multi-country. In some cases, the GAD is accountable for the full negotiation and in others they are an influencer and a bottler makes the ultimate decision. To account for this, please refer to the scope of responsibility detail.
- Influence System to execute those customer development/JBP strategies and playbooks to operationalize opportunities.
- ** FINANCIAL MANAGEMENT**:
- Accountable for: NSR growth, Transactions growth, System profit, NARTD share and Customer Satisfaction.
- Minimize system financial exposure in value extraction negotiations and maximize impact of pay for performance elements in international agreements. Prepare business cases (growth opportunities) /scenario plans (value extraction mitigation) to facilitate effective decision making by BUs and bottlers. Follow governance protocols for securing approval for negotiation and executing mandate.
- Provide accurate reporting to BU leadership and bottlers, especially with the largest customers with impact on our financial results. Follow all code of business conduct requirements.
- Lead regular stewardship with customer. Deliver consistency in stewarding Ko system business results as well as profit contribution level of our brands to customer (e.g. GMROII)
- ** COMMMUNICATION**
- External: Communicate directly with several senior level customer profiles, including up to CEO engagement. Adept at communicating KO and bottler business strategies, brand strategies, sustainability as well as an ability to connect opportunities based upon the customers business strategy.
- Internal: Interacts with both operational and senior system leaders. Must be able to succinctly steward the business opportunities as well as risk. Must be able to engage with both bottling leadership in a market on implications beyond the individual customer as well as giving clear direction to the bottler sales teams working on that customer. Must be proficient at effectively handling customer issues and misalignments in a manner that is both objective, transparent, as well as balanced while positively contributing to the customer relationship.
- ** PEOPLE LEADERSHIP**
- Indirect: Leadership of virtual system team made up primarily of bottler sales teams employed by the bottler in the individual markets
**Qualification & Requirements**:
- Minimum number of years: 10 years in customer facing, either in the system or relevant CPG or retailer experience. Bottler experience is particularly relevant.
- Education: Requirement a university degree, and in some cases a master's degree preferred.
- Role is viewed as a pass-through role to develop talent to move forward into more senior customer management over a period of approximately three years.
**Key Knowledge Requirements**:
**Mastery of (required)**:
- Global Customer Management
- Complex Negotiation
- Financial Levers for Growth
- Communication to multi-cultures
**Broad expertise in (Good to have)**:
- Operating in Global Markets
- Connecting with customers processes and tools knowledge
- Application of brand knowledge
- Forecasting
- Connecting our global system for maximum value/growth
**What We Can Do For You**:
- ** Iconic Brand**:Work on the most recognized brand in the world and be part of developing the brands next chapter.
- ** Exposure to World Class Leaders**: Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.
- ** Learning Culture**:Access to resources such as Coke University, LinkedIn Learning and management programs that give you the resources to continually develop your skills and knowledge.
**Skills**:
Leadership; Social Media; Sales Channel Development; Conversion Rate; Structured Query Language (SQL); Marketing Campaigns; Digital Advertising; Branding; Media Buying; Product Commercialization; Channels Strategy; Marketing Strategies; Alte
-
Global Customs Manager
Vor 6 Tagen
Zurich, Schweiz Hitachi Zosen Inova Vollzeit**Global Customs Manager**: Hitachi Zosen Inova AG Zürich (Schweiz) Presence / Mobile Work experience Commercial professions (other) Purchasing, Materials Management, Logistics **About us**: - Zurich-based green-tech company Hitachi Zosen Inova (HZI) is a global leader in solutions for energy transition and circular economy including Energy from...
-
Global Customs Manager
vor 14 Stunden
Zurich, Schweiz Swarovski VollzeitAt Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Global Customs Manager you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no...
-
Zurich, Schweiz ABB Vollzeit**Global Product Management Manager, Robotics Division**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
-
Global Digital Customer Experience Manager
vor 2 Wochen
Zurich, Schweiz Habasit AG Vollzeit**Job Title**:Global Digital Customer Experience Manager - ** Country**:Switzerland - **Location**:Zürich - **Department**:Corporate Accelerator - **Job type**:100% - ** Employment type**:Permanent **Role description** - The owner of the role is accountable for everything related to the end-to-end digital customer experience that is both effective and...
-
Global Product Manager
vor 7 Monaten
Zurich, Schweiz ABB Vollzeit**Global Product Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Global Customer Manager
Vor 7 Tagen
Zurich, Schweiz The Coca-Cola Company Vollzeit**What You’ll Do for Us** - Develop impactful and forward-thinking insights for operating unit, customer, and category-level digital business performance and opportunities, including industry/economic analysis, trend identification and impact sizing, and ad-hoc analysis. - Manipulate and analyze large data sets to distill actionable insights from data and...
-
Global Account Manager, Telco, Telco Customer Unit
vor 7 Monaten
Zurich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitExtensive experience working with a large Global organization as lead and Relationship Manager. - Excellent interpersonal, verbal and written communication, analytical and presentation skills. - Demonstrated decision making, problem solving, and negotiating skills. AWS is seeking a world-class professional to manage relationships with major Telco customers...
-
Customer Success Account Management
Vor 5 Tagen
Zurich, Schweiz Microsoft VollzeitAs the Customer Success Account Manager - Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer,...
-
Global Product Manager
vor 2 Wochen
Zurich, Schweiz ABB Vollzeit**Global Product Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Global Project Operations Manager
vor 7 Monaten
Zurich, Schweiz Global Personal Partner Vollzeit**EINFÜHRUNG**: Our profession and our passion "HR Management." Global Personal is an independent company of the Interiman Group SA with over 100 employees offering a complete range of human resources services at 21 locations in German-speaking Switzerland. For our client, an international orientated company in Zürich we are looking for a reliable and...
-
Global Service Product Manager
Vor 2 Tagen
Zurich, Schweiz ABB Vollzeit**Global Service Product Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Customer Success Manager Amea
Vor 2 Tagen
Zurich, Schweiz ABB Vollzeit**Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Global Product Manager
vor 7 Monaten
Zurich, Schweiz ABB Vollzeit**Global Product Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **Your role...
-
Customer Success Manager Americas
vor 2 Wochen
Zurich, Schweiz ABB Vollzeit**Customer Success Manager AMERICAS**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Global Proposals Manager
vor 7 Monaten
Zurich, Schweiz ABB Vollzeit**Global Proposals Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Global Product Portfolio Manager
vor 7 Monaten
Zurich, Schweiz ABB Vollzeit**Global Product Portfolio Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Customer Success Management Ic5
vor 2 Wochen
Zurich, Schweiz Microsoft Vollzeit**CUSTOMER SUCCESS MANAGER - BUSINESS APPLICATIONS** **WORKING AT MICROSOFT** Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a...
-
Global Head of Product and Portfolio Management
Vor 2 Tagen
Zurich, Schweiz ABB Vollzeit**Global Head of Product and Portfolio Management - PCP (flexible location)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+,...
-
Project Manager Global Affairs
vor 7 Monaten
Zurich, Schweiz Global Affairs VollzeitGlobal Affairs_ **Project Manager Global Affairs (m/w/d)** **80 % **:Die Abteilung Global Affairs der Universität Zürich (UZH) fördert und pflegt die weltweite Zusammenarbeit der Universität mit Partnerhochschulen und Institutionen in der internationalen (bildungs-)politischen Landschaft und im akademischen Umfeld mit dem Ziel, die internationale...
-
Global Marketing Communications Manager
vor 7 Monaten
Zurich, Schweiz ABB Vollzeit**Global Marketing Communications Manager - Cyber Security**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
