Global Digital Customer Experience Manager

Vor 5 Tagen


Zurich, Schweiz Habasit AG Vollzeit

**Job Title**:Global Digital Customer Experience Manager
- ** Country**:Switzerland
- **Location**:Zürich
- **Department**:Corporate Accelerator
- **Job type**:100%
- ** Employment type**:Permanent

**Role description**
- The owner of the role is accountable for everything related to the end-to-end digital customer experience that is both effective and engaging for our wide range of customers in various industry segments.

**Your main challenges**
- The Global Digital Customer Experience Manager will be part of the Global Digital Transformation team that develops and executes the vision and strategy for the digital transformation of Habasit
- In this role, you’ll be responsible for creating strong, trusting relationships with stakeholders across marketing, sales, product & industry segments, support, and customer care, to understand the business needs and define the vision of the experience that exceeds customer expectations
- Creating the digital experience strategy and assisting with the customer experience strategy
- Understanding business problems and customer pain points, as well as needed outcomes and advocating for the customer
- Capture, document and prioritize the business requirements
- Developing and implementing a concept for a modular digital customer portal
- Creating and implementing an ecommerce strategy and other digital sales strategies
- Analyzing customer behavior on current platforms
- Monitoring customer interactions for insights and data
- Building, maintaining, and driving execution of customer journey maps that show current and desired customer journey and highlight key touchpoints where service design and/or software user interface / user experience will increase customer value and create and maintain a competitive advantage
- Implementing minimum viable products together with selected pilot customers and subsequent solution productizing and scaling.
- Reporting on business success by closely measuring and reporting KPIs against agreed business growth targets.

**What we look for**

**What we look for**
Your education and experience
- Bachelor’s degree in information systems, engineering or other technically relevant field. Master’s degree is preferred, (5 years degree)
- Minimum of 5-10 years experience in digital customer experience (CX) or similar
- Klicken oder tippen Sie hier, um Text einzugeben.
- Fluent in English (both verbal and written)
- Fluent in German (both verbal and written) as an asset
- Able to travel up to 20% of time**Your personality**
Strong link to Habasit Core Values
- Leadership (Experience in working with cross-organizational, global teams)
- Deep knowledge (Usability and customer-focused design experience a plus)
- Customer insights ( )
- Service orientation (Passionate about building great products and solving customer and business problems; excellent listener and empathetic communicator)
- Innovation (Innovative thinker with a solution-oriented approach, agile in ways of working)

**What we offer**
- We offer an attractive place to work and personal development in an empowered working culture. You will benefit from the expertise and opportunities of a solid global group of companies and the reputation of its products.



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